Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samuel Hirmiz

Horningsea Park

Summary

Professional with strong background in financial collections and debt recovery. Proven ability to manage accounts, negotiate settlements, and ensure timely payments. Skilled in using collection software and maintaining compliance with regulations. Known for effective teamwork, adaptability, and delivering results in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Credit Risk Analyst

Tyro
11.2024 - Current
  • Following up on suspended accounts and return funds to merchants with incorrect bank details.


  • Collecting outstanding fees by negotiating mutually beneficial payment arrangements and finalising debt repayment.


  • Processing high volume write-offs in coordination with the Finance Team and reconcile accounts accordingly.


  • Terminating Accounts as needed and oversee the asset recovery lifecycle.
  • Maintaining up-to-date records on collections, write-offs, and terminations.



Customer Support Specialist

Tyro
05.2023 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Troubleshoot hardware and software components
  • Handling multiple tasks such as creating case notes on Salesforce,communicated across slack channels and raised JIRAs and technical support tickets
  • Performed extensive front-line investigations into technical issues, and log cases with accurate information to provide a full record of each issues and resolution
  • Worked effectively with cross-functional teams in sales, technical support and Tyro health
  • Proficient in using sales force and Jira

Team Member

Goodman Fielder
03.2022 - 12.2022
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Upheld high standards of productivity and quality in operations.
  • Worked hard to learn required tasks quickly to maximize performance.

Team Member

Toll Enterprise
11.2018 - 02.2022
  • Using technology such as scanners and computers
  • Trained new team members using approved training materials and information.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.

Education

High School Graduate -

Good Samaritan Catholic College
Hinchinbrook, NSW
12.2018

Skills

  • Product Knowledge
  • Complaint Handling
  • Call Management
  • Inbound and Outbound Calling
  • Attention to Detail
  • Willingness to Learn
  • Clear Communication
  • Customer Service Excellence
  • Technical Troubleshooting
  • Collaborative Team Player
  • Troubleshooting Network Issues
  • Microsoft Excel proficiency
  • Friendly, Positive Attitude
  • Salesforce
  • Case investigation
  • Understanding financial products and services

Languages

English
Native/ Bilingual

Timeline

Credit Risk Analyst

Tyro
11.2024 - Current

Customer Support Specialist

Tyro
05.2023 - Current

Team Member

Goodman Fielder
03.2022 - 12.2022

Team Member

Toll Enterprise
11.2018 - 02.2022

High School Graduate -

Good Samaritan Catholic College

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Samuel Hirmiz