Summary
Overview
Work History
Education
References
Timeline
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Samuel Howe

Thornbury,VIC

Summary

I am seeking casual or part-time employment. I am available to start immediately and flexible to work on weekdays and weekends. As a dedicated and enthusiastic individual, I can bring energy to your team. With experience in various fields, including roles at Zak Surfboards/Melbourne Surfboard Shop, Surfboard Empire, Moe's Desert Clubhouse and Swissport/Virgin Australia, I have proven my ability to work effectively both independently and as part of a team. Thriving in fast-paced environments, I excel at multitasking while delivering exceptional customer service. I am an adaptable learner, as evidenced by my past experiences. Moreover, I pride myself on being extremely reliable, flexible, and punctual. Possessing excellent interpersonal skills, I can handle diverse customer situations with calmness and professionalism. I am highly motivated to learn and eager to expand my skill set in the workforce.

Overview

7
7
years of professional experience

Work History

Team Leader, Sales Operations

Melbourne Surfboard Shop
THORNBURY, VIC
04.2023 - Current
  • Provided daily direction and guidance to team members in Sales Operations.
  • Developed strategies for improving customer service standards and increasing sales productivity.
  • Maintained accurate records of customer orders, invoices, and payment information.
  • Tracked inventory levels and placed orders as needed to maintain optimal stock levels.
  • Organized training sessions for new employees on operational procedures.
  • Assisted in developing marketing campaigns that increased brand awareness.
  • Greeted customers and provided assistance with product selection.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.

Bar Assistant

Moe's Desert Clubhouse
Gold Coast, QLD
04.2022 - 04.2023
  • Assisted in preparing drinks and cocktails according to recipes.
  • Kept the bar area clean and organized at all times.
  • Stocked and replenished alcoholic beverages, glassware, ice, garnishes.
  • Checked identification of customers to verify age requirements for purchasing alcohol.
  • Processed cash and eftpos payments from customers accurately.
  • Maintained a professional attitude towards customers throughout their visit.

Quality Control Manager

Surfboard Empire
Tweed Heads, QLD
04.2021 - 04.2023
  • Monitored product standards and conducted quality assurance tests.
  • Trained staff on quality control principles, techniques, and processes.
  • Ensure every board that leaves the factory was up to the highest possible standard. I was also responsible for putting leash plugs in, routing the fin plug holes, spraying the blanks white, plugging the shapes with fin boxes, filler/hot coat, all repairs, wiping the boards off and transporting them to the warehouse.
  • I also worked in the warehouse in charge of the distribution of surfboards to customers and stores.

Ramp Services Agent

Swissport
Gold Coast, QLD
12.2016 - 04.2021
  • Worked as part of a team involved in the expeditious 'turning' of a plane to allow it to depart on-time safely
  • Delivery of bags to and from the plane, marshalling of passengers and cleaning the planes once they land
  • Assisted in providing customer service to airlines such as Virgin Australia, Tiger Airways, Air Asia and Scoot Airlines
  • Demonstrated my ability to meet deadlines, problem solve and follow strict protocol in an environment that consists of high customer volume and time pressure.

Education

Diploma of Music Production -

SAE University
Byron Bay, NSW
10-2022

Cert III In Warehousing Operations -

Swissport
01-2021

Volunteer lifeguard -

Palm Beach Surf Club

Dangerous goods certificate -

Swissport

Responsible Service of Alcohol & Responsible Gaming Services certificate -

Galaxy Training Australia

References

  • Zak Korianas - 0438 416 738 - zak@zaksurfboards.com (Owner)
  • Damien Bailey - 0439 625 947 - damien@zaksurfboards.com (Manager)
  • Dave Tarantini (Surfboard Empire Owner) - 0401 885 158
  • Emilia Lorena Ugarte - 0438 461 423 - info@mosdesertclubhouse.com
  • References available upon request

Timeline

Team Leader, Sales Operations

Melbourne Surfboard Shop
04.2023 - Current

Bar Assistant

Moe's Desert Clubhouse
04.2022 - 04.2023

Quality Control Manager

Surfboard Empire
04.2021 - 04.2023

Ramp Services Agent

Swissport
12.2016 - 04.2021

Diploma of Music Production -

SAE University

Cert III In Warehousing Operations -

Swissport

Volunteer lifeguard -

Palm Beach Surf Club

Dangerous goods certificate -

Swissport

Responsible Service of Alcohol & Responsible Gaming Services certificate -

Galaxy Training Australia

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