Samuel James
Summary
Ward Clerk experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks.
Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements.
Well-versed in incoming call management and patient databases.
High communication skills, with exceptional literacy and numeracy skills.
Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Ward Clerk
Calvary Health Services
11.2021 - Current
- Organized paperwork for doctors, nurses and patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Filled out records, staffing sheets and patient documents.
- Stored and retrieved permanent records on daily basis.
- Supported office staff and operational requirements with administrative tasks.
- Documented latest information in computer system and printed paperwork.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy ward department.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Managed incoming calls and directed to appropriate department.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Provided information for patient admissions and discharges to foster timely processing.
- Monitored inventory levels and advised management of need for replenishment.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Processed lab paperwork and requests according to physicians' orders.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Medical Records Clerk
Calvary Health Services
11.2021 - Current
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records in compliance with security regulations.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Responded to patient inquiries to provide information and details of medical records.
- Input data into computer programs and filing systems.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Sorted and distributed incoming and outgoing medical records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed up with medical staff regarding missing information in patient records.
- Tracked and monitored requests for medical records release.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Processed and tracked requests for medical records from external organizations.
- Verified accuracy of patient information in medical records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Developed and implemented new filing system for medical records to improve efficiency.
General Services Assistant
Calvary Health Services
11.2021 - Current
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Performing Screening actions for Covid 19
Cleaner and Catering Services
Calvary Health Services
11.2021 - Current
- Cleaning of patients rooms/ theatres/ consulting rooms/offices
- General cleaning of hospital grounds
- Following of Covid -19 Protocols
- Performing Covid - 19 Deep cleaning of rooms/ theatres and consulting rooms/offices
- General maintenance of the hospital
- Ordering and restocking of goods and supplies
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained flexible work schedule to meet event needs.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
- Maintained composure and work quality while under stress.
- Removed trash and cleaned kitchen garbage containers.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained high personal grooming standards and uniform presentation.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Pre-employment Training
Woolworth's
09.2015 - 11.2015
- Performed Cash handling skills
- Till operations and daily reconciliations
- Team building and confidence building exercises
- Work Health and Safety for Woolworth's Supermarkets
- Maintain store presentation and cleanliness
- Stock control
- Following quality control protocols to ensure customer satisfaction
Butcher
Springfield Butchers
01.2007 - 02.2013
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Adhere to safety and cleanliness standards and maintained equipment.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Replenished butcher counter displays to maintain fresh, appealing produce.
- Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
Skills
- Visitor Directions
- Medical Transcription
- Charting Proficiency
- Patient Assistance
- Greeting Visitors
- Records Management
- Medical Records Management
- Patient Database Management
- Patient Data Confidentiality
- Office Meetings
- Administrative Duties
- Document Coordination
- Supply Ordering
- Online Systems
- Responsible Service of Alcohol
- Managing Phone Systems
- Incoming Call Management
- Call Transfers
- Outpatient Procedures
- Patient Records
- Customer Service
- Regulatory Documentation
- Phone Reception
- Patient Admission
- Patient Records Maintenance
- Maintaining Safe Environment
- Office Coordination
- Computer Proficiency
- Organization and Time Management
- Office Supplies and Inventory
- Records Maintenance
Additional Information
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Timeline
Ward Clerk
Calvary Health Services
11.2021 - Current
Medical Records Clerk
Calvary Health Services
11.2021 - Current
General Services Assistant
Calvary Health Services
11.2021 - Current
Cleaner and Catering Services
Calvary Health Services
11.2021 - Current
Pre-employment Training
Woolworth's
09.2015 - 11.2015
Butcher
Springfield Butchers
01.2007 - 02.2013
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