Samuel James
Brisbane,Qld
Summary
Efficient Check-in Agent known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, problem-solving, and time management. Excel at communication, adaptability, and teamwork, ensuring smooth check-in processes and enhanced customer satisfaction.
Overview
5
5
years of professional experience
Work History
Check-in Agent
Menzies Aviation
Brisbane, QLD
02.2025 - Current
- Greeted customers and provided assistance in completing check-in procedures.
- Maintained accurate records of passenger check-ins and departures.
- Ensured all necessary documents were completed prior to boarding aircrafts.
- Identified opportunities for process improvement within the department.
- Communicated regularly with other departments at the airport to ensure smooth operations.
- Checked passengers in for flights using airline computer systems.
- Assisted with unloading bags from conveyor belts onto carts or into vehicles as required.
- Informed customers of luggage weight restrictions and checked luggage sizes for compliance with regulations.
- Verified customer identification documents and travel itineraries.
Sandwich Artist
Subway
Brisbane, Australia
03.2021 - 02.2025
- Kept customer and food preparation areas clean and well-organized
- Operated cash register to accept cash or credit card payment and issue receipt for transaction
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications
- Sanitized food storage and preparation areas to comply with food health and safety requirements
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods
- Communicated with customer to provide menu offering details and assist with decision-making
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Answered guest questions, delivering the most accurate and updated information available
Door-to-Door Sales Representative
Energy Formula
Brisbane, Australia
02.2021 - 03.2021
- Recommended merchandise to customers based on needs and preferences
- Greeted customers to determine wants or needs
- Recommended, selected and located merchandise based on customer desires
Volunteer
Access Street Vans
Brisbane, Australia
11.2020 - 01.2021
- Offered support and assistance to community members
Education
High School Diploma -
Mansfield State High
Brisbane, QLD11-2020
Skills
- Check-in procedures
- Passenger record management
- Flight check-in systems
- Customer identification verification
- Luggage compliance checks
- Process improvement
- Customer service
- Team collaboration
- Attention to detail
- Time management
- Problem solving
- Adaptability
- Stress tolerance
- Conflict resolution
- Crisis management
- Passenger assistance
- Professional appearance
- Travel documentation expertise
- Basic computer skills
Timeline
Check-in Agent
Menzies Aviation
02.2025 - Current
Sandwich Artist
Subway
03.2021 - 02.2025
Door-to-Door Sales Representative
Energy Formula
02.2021 - 03.2021
Volunteer
Access Street Vans
11.2020 - 01.2021
High School Diploma -
Mansfield State High
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