Samuel Larielle-Jones
Sydney,NSW
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
13
13
years of professional experience
Work History
Business Analyst | Salesforce CRM
Qube Holdings Limited
06.2022 - Current
- Project lead for development of Experience Cloud customer portal.
- Collaborated with third-party support partner to provide daily system administration tasks and object enhancements in the Salesforce org.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
- Implemented effective backup strategies to ensure data protection in case of unforeseen disasters or failures.
- Led Salesforce end-user training sessions, improving user adoption rates and ensuring that teams could leverage Salesforce functionality to its fullest potential.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Contracts Administrator
Qube Ports Pty Ltd
02.2020 - 06.2022
- Administrative support to Contracts managers providing assistance with filing of documents, updating of contract data, mailing of signed contracts and completion of client pre-qualification documents
- Stored and filed contract documents in orderly, organized systems.
- Maintaining customer data within Salesforce including Contracts, Quotes and commercial documentation
- Systems training with new and current Salesforce users
- Data analysis using Tableau server and maintaining data through locating data errors and undergoing investigation reporting to General Manager
- Rate maintenance in company billing system Connect including setup of contract rates for billing clerks and rate adjustments
Corporate Receptionist
Qube Ports Pty Ltd
02.2018 - 02.2020
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Assisted in event planning and execution, contributing to successful corporate functions and gatherings.
- Managed front desk operations during high-traffic periods while maintaining a calm demeanour under pressure.
- Expedited issue resolution by directing calls or messages to appropriate departments or personnel swiftly.
- Maintained confidentiality of sensitive information through proper handling of physical documents and electronic files.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Management of Meeting and Boardroom bookings using Microsoft Outlook calendar.
- Administrative assistance to various executive assistants in the office.
- Weekly ordering of office stationery and kitchen supplies.
- Credit Card reconciliation using FlexiPurchase.
- Travel & accommodation booking using Egencia.
Sales Support
Harvey Norman | Business & Education
02.2017 - 01.2018
- Provide support to account executive team where required.
- Fulfilment of online sales.
- Ordering products for customer orders from suppliers.
- Campaign manager for Newscorp PTY LTD subscription campaigns.
- Implemented best practices in sales support processes, continuously seeking opportunities for improvement based on feedback from both customers and colleagues alike.
- Boosted customer satisfaction by providing timely and accurate sales support services.
- Processed customer orders, delivered exceptional customer service and met sales support objectives.
- Increased customer satisfaction by providing timely and efficient sales support and service.
- Enhanced customer loyalty with exceptional after-sales support and personalized follow-up communication.
Office Administrator
JB Hi-Fi
06.2015 - 12.2016
- Administrative assistance to store manager and assistant managers.
- Daily banking; register float count, change safe count, petty cash, change ordering and preparation on banking deposits.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Financial administration; debtors, creditors and finance contracts
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Administrative Receptionist
Vital Health & Wellbeing Centre Pty Ltd
12.2014 - 06.2015
- Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.
- Contributed to a welcoming environment at the reception area by maintaining cleanliness standards and displaying professional decorum at all times.
- Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring the availability of necessary resources for all staff members.
- Reduced missed appointments by implementing a systematic reminder process via phone calls or email notifications prior to scheduled consultations.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected HiCAPS payments, processed transactions and updated relevant records.
Retail Shop Assistant
Shire DVD
06.2011 - 06.2015
- Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in finding items.
- Greeted customers entering store and offered assistance with requirements.
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Events Intern
Australasian Graduates Fashion Week
11.2013 - 12.2013
- Supported events execution and venue set up and tear down.
- Managed inventory of event supplies, ensuring timely replenishment when required.
- Contributed to successful events by coordinating with vendors, managing logistics, and providing support to organizers.
- Supported team members in troubleshooting issues and resolving challenges, maintaining event continuity.
- Enhanced event attendee experience by assisting in the planning and execution of various activities.
- Contacted vendors, venue and stakeholders.
- Liaised with venue staff to ensure proper setup and breakdown of event spaces according to requirements.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Education
High School Diploma -
Sandringham College
Sandringham, VICNo Degree - Contract Management & Administration Fundamentals
Informa Connect
2021
Certificate IV - Business Administration
Upskilled
2020
Certificate IV - Public Relations & Event Management
Open Colleges
2012
Skills
- Salesforce - Two Star Ranger
- Microsoft Office Suite
- Google Suite
- Excellent written and verbal communication
- Data entry & analysis
- Adaptability
- Leadership
- Teamwork
- Administration
- Project Management
- User Acceptance Testing
- CRM Systems
References
Available upon request.
Timeline
Business Analyst | Salesforce CRM
Qube Holdings Limited
06.2022 - Current
Contracts Administrator
Qube Ports Pty Ltd
02.2020 - 06.2022
Corporate Receptionist
Qube Ports Pty Ltd
02.2018 - 02.2020
Sales Support
Harvey Norman | Business & Education
02.2017 - 01.2018
Office Administrator
JB Hi-Fi
06.2015 - 12.2016
Administrative Receptionist
Vital Health & Wellbeing Centre Pty Ltd
12.2014 - 06.2015
Events Intern
Australasian Graduates Fashion Week
11.2013 - 12.2013
Retail Shop Assistant
Shire DVD
06.2011 - 06.2015
High School Diploma -
Sandringham College
No Degree - Contract Management & Administration Fundamentals
Informa Connect
Certificate IV - Business Administration
Upskilled
Certificate IV - Public Relations & Event Management
Open Colleges
Similar Profiles
Foai PetaiaFoai Petaia
Container Unloader at Qube HoldingsContainer Unloader at Qube Holdings
Geetha PamireddyGeetha Pamireddy
HR Coordinator at Qube HoldingsHR Coordinator at Qube Holdings
Chinyere Amos IkengaChinyere Amos Ikenga
Financial Manager at Qube Logistic LimitedFinancial Manager at Qube Logistic Limited