Summary
Overview
Work History
Education
Skills
Languages
Personal Details
Timeline
Generic

Samuel Lijalem

Brunswick,Australia

Summary

Motivated Inbound Customer Service Representative with one month of experience in fast-paced call center environments. Possesses excellent verbal and written communication skills along with computer proficiency, including a proven typing speed of 45 WPM. Demonstrates flexibility to work nights, weekends, and holidays to provide optimal customer support.

Proven ability to thrive in a dynamic environment, efficiently handling diverse responsibilities with a positive attitude. Skilled in order processing, cash handling, and creating a welcoming atmosphere for customers. Collaborates effectively with team members to achieve operational excellence and consistently meet or exceed performance targets. Strong communication skills and a commitment to delivering a superior customer experience. Excited to bring enthusiasm and a strong work ethic to contribute to the success of the McDonald's team.

A solid team player with an outgoing and positive demeanor, motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and fostering business growth.

Overview

4
4
years of professional experience

Work History

Inbound Customer Service Representative

TSA Group
11.2023 - Current
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Resolved complaints to satisfy customers and encourage future transactions.

McDonalds Crew Member

McDonald's
12.2019 - 02.2020
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • The Mcdonald's was located in the city, which made it super busy and fast-paced
  • I enjoyed working there, as I made friends quickly there
  • I worked in the kitchen and sometimes at thee front.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Bachelor of Business - Business

Victoria University
07.2023 - Current

Diploma - Trav

TAFE Victoria University
12.2023

Skills

  • English
  • Leadership
  • Microsoft Word
  • Problem Solving Abilities
  • Quick Thinker
  • Great Social Skills
  • Very Friendly
  • Always positive
  • Communication Skills
  • Typing
  • Microsoft Powerpoint
  • Microsoft Outlook
  • Organizational Skills
  • Computer Skills
  • Account Updating
  • Problem Solving
  • Multitasking
  • Decision Making
  • Active Listening
  • Positive Attitude
  • Effective Communication
  • Time Management
  • Critical Thinking
  • Conflict Resolution
  • Technical Support
  • Interpersonal Skills
  • Customer Service
  • Complaint Resolution
  • Fluent in English and Amharic
  • Adaptability
  • Complaint Handling

Languages

English
Amharic

Personal Details

Yes, Diploma, 1

Timeline

Inbound Customer Service Representative

TSA Group
11.2023 - Current

Bachelor of Business - Business

Victoria University
07.2023 - Current

McDonalds Crew Member

McDonald's
12.2019 - 02.2020

Diploma - Trav

TAFE Victoria University
Samuel Lijalem