Samuel Malkos
Perth,WA
Summary
Hi my name is Sam Malkos I am 32 years old have 5 years of mining inpit and on the ROM experience and also a background in IT. Since being at Rio tinto ive become a loader operator on the 2350 1850 and occasionally on the 992 on tipheads.
Overview
13
13
years of professional experience
Work History
Machine Operator
Rio Tinto
Perth , WA
01.2020 - Current
- Letourneau 2350 & 1850
- Letourneau 1850 Loading 830 trucks
- 992 loader op also working on tip heads with AHS truck.
- Digging under 12m faces in open pit and also rom
- Uneven ground keeps the floor level while loading.
- ROM loading, xpit loading high grade waste over size material
- Komatsu 830 electric haul - 980 Loader 962 IT loader - Fixing windrows building windrows, cleaning around the pit making v drains - Working with AHS at B1 - Working with HG and LG iron ore - Dumping loads on DP in the crusher - Being loaded by 1200 loader or 3600 digger - Daily pre starts checks on truck - Day shift and night shift 12.5 hours each shift - Using your RSC setting speed limits and brake limits, Tool – Splash top Viewer, also Dameware and RDP.
Helpdesk Officer
Department of water
Perth, WA
10.2018 - 01.2020
- We use as our call system for all internal DWER staff members
- Cherwell is our ticket logging system where we take and log tickets from all users having IT issues
- Printer support (Konica), Hardware support (HP, Dell & Lenovo), Desk phone support (Cisco 7940 – 7942), User access support (AD access, user account creation in AD, DG access)
- Currently using office 365, Setting up MS Teams meetings boardrooms meeting rooms for all users and support for all video conference calls
- Working with AD creating new users and all user AD administration of their accounts
- Using Exchange assigning users to mailbox & shared mailboxes
Service Desk Analyst Level
Sodexo
02.2016 - 09.2018
- For my role at Sodexo includes the following belo
- Making and taking all incoming and outgoing calls from remote sites around Australia
- I also had to managed x2-4 staff which where contracters
- I had to monitor what their daily tasks where to assist them with any issues that they are experiencing
- I had to also manage what their morning tasks where through to the entire week and day to day
- Working with Active Directory, creating users, enabling users, creating shared mailboxes, creating distribution lists
- Adding and creating user accounts
- Adding users to different Distribution list as well as giving users delegation access to shared mailboxes to remote sites
- Resolving personal tickets on system called HEAT
- Resolving technical issues from corporate users
- Including Printer, Fax, Laptop, Desktop all peripheral issues and internal internet problems on remote sites
- Email trouble shooting & responding to users
- Office 2007/2010/2013
- Currently working with Office 365 & SharePoint
- Working and deploying Samsung tablets and configuring them to different types of groups including (Property, Building Maintenance & Transport teams around Australia remote sites.)
- Working with POS system from remote system
- Printer issues - network issues related or hardware issues including cabling
- Also installer the software/drivers for the printers
- Mainly dealing with Ricoh printers
- Administering Windows Server, Exchange, Active Directory & Remote Desktop Service.
Service Desk Analyst
Ramsay HealthCare
09.2018 - 02.2018
- For my role at Ramsay Health care I have to maintain and support all the Nurses doctors in the Hospitals of Australia
- Making and taking all incoming and outgoing calls from remote sites around Australia
- Working with Active Directory, creating users, enabling users, creating shared mailboxes, creating distribution lists
- Adding and creating user accounts
- Working with colleges and advising them what areas to deploy for the Windows 10 roll outs in the sections of different hospitals
- Adding users to different Distribution list as well as giving users delegation access to shared mailboxes to remote sites
- Resolving personal tickets on system called Service Now
- Resolving technical issues from corporate users
- Including Printer, Fax, Laptop, Desktop all peripheral issues and internal internet problems
- Email trouble shooting & responding to users
- Office 2007/2010/2013
- Currently working with Office 365 & SharePoint
- Printer issues - network issues related or hardware issues including cabling
- Also installer the software/drivers for the printers
- Administering Windows Server, Exchange, Active Directory & Remote Desktop Services
Helpdesk Analyst
Red Dirt Communication
09.2013 - 11.2016
- Employment work dropped from 40 hours week to 15 and received Sodexo job afterwards.)
- My role includes Troubleshooting all technical and account related disputes with residential customer and corporate customers
- 1st line support for all incoming and outgoing phone calls
- My job role includes:
- Basic and technical phone support
- Email trouble shooting & responding to customers
- Monitoring task & scheduling forwarding tasks
- Configuring radio configurations for access points and subscriber modules
- Ticketing machine Salesforce & Desk.com and logging all faults to certain task and cases.
Desktop Support Analyst
Mercedes College
05.2012 - 03.2013
- My job in tales first line of support with face to face support, attending students and staff support
- First line of phone support, resolving technical issues over the phone with teachers and students
- Basic email support and using ticketing machine (SysAid)
- Troubleshooting network and other technical issues with: iPads, laptops, tablets, desktop PC’s, projectors, smart boards and audio system/speakers
- Re-imaging laptop and classroom desktop PC’s
- Installing new software and hardware onto laptop’s and desktop PC’s
- Email and remote desktop support
- Core qualifications and tickets.
Education
Certificate II Support Certificate 3 Networking Certificate III Programming Certificate IV Networking Diploma Networking A+ comptia Hardware and networking CCNA 1 and CCNA 2 completed out of 4. HR -
Lake Joondalup Baptist College
St john - HLTAID001 provide Cardiopulmonary resuscitation -
Accomplishments
- HLTAID003 provide first aid
- Iron Ore Essentials (CBT)
- Iron Ore Essentials for Site – Contractors
- Iron Ore Essentials for Site - Personal Isolation
- Iron Ore Essentials for Site - Fire Training
- Aveling CPPFES2005A Demonstrate first attack firefighting equipment
- Aveling Lock Holder
Timeline
Machine Operator
Rio Tinto
01.2020 - Current
Helpdesk Officer
Department of water
10.2018 - 01.2020
Service Desk Analyst
Ramsay HealthCare
09.2018 - 02.2018
Service Desk Analyst Level
Sodexo
02.2016 - 09.2018
Helpdesk Analyst
Red Dirt Communication
09.2013 - 11.2016
Desktop Support Analyst
Mercedes College
05.2012 - 03.2013
Certificate II Support Certificate 3 Networking Certificate III Programming Certificate IV Networking Diploma Networking A+ comptia Hardware and networking CCNA 1 and CCNA 2 completed out of 4. HR -
Lake Joondalup Baptist College
St john - HLTAID001 provide Cardiopulmonary resuscitation -
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