Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samuel McEwan

Belmont,NSW

Summary

Astute Successfull ICT Cadet with a knack for analysing and resolving user support issues.


Experienced in providing technical assistance and solving complex challenges.


Proficient in operating systems and networking protocols.

Organized and dependable, with a positive attitude and the ability to manage multiple priorities.


Versatile in hardware troubleshooting, asset installation, and supporting business operations.


Adaptable to changing work environments, consistently contributing to technical procedures.

Overview

14
14
years of professional experience

Work History

Tyre Fitter / Storeman

Tyreright
01.2010 - 02.2022

Experienced Tyre Fitter and Storeman with a track record of efficiently maintaining and changing tyres while prioritising safety.


Skilled in working both independently and as part of a team, adhering to all safety practices and procedures.

ICT Cadet

Novaskill
11.2021 - 11.2023

Dedicated ICT Cadet with a successful traineeship completion and a strong foundation in information and communication technology.


Eager to leverage practical experience gained during the traineeship to contribute effectively to IT projects and support the organisation's technological initiatives and users experiences.



Client Relationship Officer

Novaskill
05.2023 - 02.2024

Results-driven Client Relationship Officer with a focus on providing exceptional support in sales administration, application assistance, and student resources management within the Registered Training Organization (RTO) and Group Training Organization (GTO) sectors.


Dedicated to ensuring seamless transactions and optimal customer satisfaction through meticulous attention to detail and proactive client assistance.

Schools Program Officer

Novaskill
02.2024 - Current

Efficient Schools Program Officer adept at ensuring compliance and managing administrative tasks for Evet and EPP programs. Expertise in maintaining sales registers, processing paperwork, and facilitating communication with schools.



Education

Certificate III Information And Technolgy

ACCM Australian College of Commerce & Management
Newcastle, NSW
05.2023

Skills

  • Documentation abilities
  • Expertise in [Software]
  • Resource Mobilization
  • Technical assistance
  • Helpdesk operations
  • Server maintenance
  • Information Security
  • Incident Management
  • Software configuration
  • IT Asset Management
  • IT Documentation
  • Peripheral Repair
  • Desktop Technical Support
  • Application installations
  • Help Desk Operations
  • Peripheral maintenance
  • Operating system management
  • Mobile fleet management
  • Software deployment management

References

Eisell Gifford - ICT Manager 0402 400 075



Timeline

Schools Program Officer

Novaskill
02.2024 - Current

Client Relationship Officer

Novaskill
05.2023 - 02.2024

ICT Cadet

Novaskill
11.2021 - 11.2023

Tyre Fitter / Storeman

Tyreright
01.2010 - 02.2022

Certificate III Information And Technolgy

ACCM Australian College of Commerce & Management
Samuel McEwan