Samuel McIlwrath
Nowra,NSW
Summary
Dynamic professional with a proven track record at Woolworths Group, excelling in team coordination and training. Recognized for optimizing delivery routes and ensuring compliance with hazardous materials regulations. Known for exceptional attention to detail and reliability, consistently enhancing operational efficiency and customer satisfaction.
Motivated Courier with significant experience transporting medical records and specimens. Detailed and focused on delivering items within designated timeframes. Possesses valid driver's license and clean driving record.
Reliable Medical Courier known for high productivity and efficient completion of tasks. Skilled in navigating complex delivery routes, maintaining accurate medical records, and ensuring the safe transport of sensitive materials. Excel at time management, communication, and problem-solving to meet rigorous deadlines and maintain confidentiality standards.
Accomplished delivery professional with great people and problem-solving abilities. Maintains impeccable appearance and vehicle for fast, professional deliveries. Manages time expertly and goes above and beyond to exceed expectations.
Highly reliable with experience in courier and messenger services, adept at managing time-sensitive deliveries and maintaining confidentiality of sensitive documents. Possess strong navigational skills and knowledge of local routes, ensuring efficient delivery times. Demonstrated ability to communicate effectively with clients and maintain detailed records of deliveries. Improved operational efficiency by optimizing delivery routes based on traffic patterns and client preferences.
Overview
28
28
years of professional experience
Work History
Medical Courier
Capital Transport Group - Kings Transport
Kemps Creek
03.2014 - Current
- Delivered medical supplies promptly to healthcare facilities within designated routes.
- Managed safe transport of sensitive medical specimens and equipment.
- Ensured compliance with health and safety regulations during all deliveries.
- Trained and coached new drivers on best practices to promote adherence to delivery protocols.
- Coordinated daily tasks for drivers to enhance warehouse efficiency over 2 years, including organizing work for ad hoc drivers.
- Supervised warehouse operations on Saturdays, ensuring timely delivery of all scheduled shipments.
- Holds Asic security clearance to be able to deliver on fly side of Sydney Airport
- Communicated effectively with dispatch to confirm delivery schedules and changes.
- Assisted in training new couriers on company protocols and safety standards.
- Collaborated with healthcare staff to ensure timely service and address concerns.
- Operated company vehicles safely while adhering to traffic laws and guidelines.
- Ensured timely pick up and delivery of packages within designated time frames.
- Provided exceptional customer service during interactions with clients.
- Followed established protocols when transporting hazardous materials.
- Assisted in loading and unloading items into vehicles.
- Responded quickly to any changes or requests from dispatch personnel.
- Adhered to HIPAA regulations when handling sensitive materials.
- Processed paperwork associated with deliveries accurately and efficiently.
- Utilized GPS navigation technology for efficient routing of deliveries.
- Inspected vehicles daily to ensure safety on the roadways.
- Verified orders for accuracy before deliveries were made.
- Coordinated parcel delivery using strong time management skills.
- Maintained a valid driver's license at all times.
- Performed regular maintenance checks on vehicles such as changing oil, checking tire pressure.
- Followed strict time management practices to meet tight delivery schedules and prioritize urgent shipments.
- Trained new couriers on delivery routes, handling procedures, and company policies, contributing to team efficiency and consistency.
- Utilized problem-solving skills to address and overcome unexpected delays, vehicle breakdowns, or route changes, ensuring minimal impact on delivery times.
- Communicated effectively with dispatch and management to report progress and any issues encountered during transport.
- Actively participated in ongoing training regarding new transport technologies, healthcare regulations, and safety procedures to enhance job performance and compliance.
- Collaborated with healthcare providers to understand specific handling requirements for different types of medical specimens and products.
- Complied with all local, state, and federal regulations regarding the transport of medical materials, including DOT standards.
- Monitored temperature-controlled shipments, ensuring specimens were transported within required specifications.
- Coordinated with medical personnel to schedule pickups and deliveries, adapting to urgent requests and changes with flexibility.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Tracked delivery records with manifests using smartphones for customer signatures.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
- Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
- Scanned inbound and outbound packages to sort for destination.
Store Manager
Woolworths Group
Sydney
10.1998 - 09.2017
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to deliver exceptional customer service.
- Controlled inventory levels and managed stock replenishment processes.
- Implemented merchandising strategies that improved product visibility and contributed to sales growth.
- Conducted staff meetings to share updates, foster team motivation, and align on goals.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored sales performance and adjusted strategies to meet targets.
- Coordinated store promotions and events to drive customer engagement and increase foot traffic.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Planned and executed promotional events to enhance product visibility and customer engagement. to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
- Assisted with Annual Events like the royal easter show and managers conference
Education
Birrong Boys High School
Birrong Skills
- Hazardous materials compliance
- Attention to detail
- Clean driving record
- Punctuality
- Heavy lifting
- Adaptability
- Reliability
- Strong memory
- Route optimization
- GPS navigation
- Vehicle inspection
- Hazardous material handling
- Safety regulation adherence
- Time management
- Team coordination
- Training and coaching
Affiliations
- Riding motorcycles
- Snowboarding
- Wake boarding
- Fishing
- Soccer coach on weekends
- Can play several instruments
- Reading fantasy novels
Timeline
Medical Courier
Capital Transport Group - Kings Transport
03.2014 - Current
Store Manager
Woolworths Group
10.1998 - 09.2017
Birrong Boys High School