Samuel Merva
Sydney,NSW
Summary
Accomplished in enhancing customer experiences at Jetstar, adept at multitasking and leveraging excellent communication and problem-solving skills to resolve issues efficiently. Demonstrated ability to manage time effectively, ensuring swift, satisfactory resolutions and fostering positive relationships, significantly contributing to customer retention and satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Jetstar
02.2024 - Current
- Experienced in providing efficient customer service at airport check-in and boarding.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
Passenger Service Agent
Star Aviation
04.2023 - 02.2024
- Escorted handicapped passengers from terminal to aircraft.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Concierge
Assetlink
11.2022 - 04.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
High School Diploma -
Evans High School
Sydney NSW12-2022
GED -
British International School
Vienna, Austria06-2021
RSA COURSE
Sydney NSW 06-2024
Skills
- Excellent communication skills
- Time management
- Multitasking
- Problem solving
Languages
English
Native or Bilingual
Slovak
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Customer Service Officer
Jetstar
02.2024 - Current
Passenger Service Agent
Star Aviation
04.2023 - 02.2024
Concierge
Assetlink
11.2022 - 04.2023
High School Diploma -
Evans High School
GED -
British International School
RSA COURSE
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