Samuel Nitschke
Kennington
Summary
Adept at fostering trust and loyalty through exceptional service, I exceeded monthly sales targets at Bendigo Mitsubishi, Renault, and MG by leveraging my skills in data analysis and active listening. My background also includes enhancing academic and customer service processes at LaTrobe University and Woolworths Group, demonstrating critical thinking and teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
Bendigo Mitsubishi, Renault and MG
10.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Academic Services Associate
LaTrobe University
06.2022 - 02.2023
- Developed recommendations and collaborated with staff, faculty and other offices to resolve programmatic issues within school and across functional units.
- Analyzed, developed and reviewed policies, processes and programs by incorporating feedback and trend data from first-line interactions with students.
- Oversaw, reviewed and administered student records by analyzing data, counselings students and providing recommendations.
- Completed daily logs for management review, this included working on site also completing these logs from home.
- Provided advice on academic progress, academic program policies and career plans to guide students in making appropriate choices and decisions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Woolworths Front End Team Member
Woolworths Group
03.2017 - 07.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Kerang Christian College
Kerang, VIC12.2020
Skills
- Data Verification
- Data Analysis
- Teamwork and Collaboration
- Training and Development
- Critical Thinking
- Good Telephone Etiquette
- Problem-Solving
- Active Listening
- Administrative Support
- Organization and Time Management
- Excellent Communication
Certification
Certificate of Attainment for Marine Licence Training,
Certificate of Responsible Service of Alcohol Program,
Certificate of Graduation,
Certificate of First Aid,
Personal Reference
olivia.b.joness@gmail.com
0428331209
Professional Reference
s.loads@latrobe.edu.au
04087842873
Timeline
Service Advisor
Bendigo Mitsubishi, Renault and MG
10.2023 - Current
Academic Services Associate
LaTrobe University
06.2022 - 02.2023
Woolworths Front End Team Member
Woolworths Group
03.2017 - 07.2022
High School Diploma -
Kerang Christian College
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