Samuel Pigeault
Heathmont,VIC
Summary
Experienced General Manager in diverse hospitality settings, focusing on strategic planning and exceptional customer service. Proven ability to lead operations during transitions while enhancing performance metrics. Expertise in fostering stakeholder relationships and driving team performance to meet operational goals.
Overview
21
21
years of professional experience
Work History
General Manager of Hospitality at NAB
Atlantic Group
Melbourne, VIC
07.2023 - Current
- Successfully ensured uninterrupted service during contract transition between employers.
- Achieved seamless operations by demobilising all buildings for Compass.
- Mobilised Atlantic Group, maintaining consistent service delivery.
- Transferred operations to Atlantic system while preserving operational integrity.
National Key Account Manager at NAB
Restaurant Associates - Compass Group
Melbourne
01.2022 - 07.2023
- Mobilised new building development from inception, establishing team, equipment, service standards, and menus.
- Formulated company rules to enhance operational efficiency.
- Built an efficient team with clearly defined roles and responsibilities.
- Fostered strong client relationships to ensure comprehension of contractual requirements.
- Monitored operations to uphold high-quality standards and compliance.
- Supported sales initiatives and tender processes to secure new business opportunities.
- Implemented strategies focused on contract retention for sustainable business improvement.
- Managed operational costs effectively to optimise profitability.
Senior Operations Manager at Victoria Racing Club
Peter Rowland Group
03.2021 - 12.2021
- Oversaw service delivery accross corporate restaurants and retail for the Hill Stand and Grand Stand
- Managed up to 600 casual staff members per event to ensure operational efficiency.
- Collaborated with VRC and Executive Chef on comprehensive menu planning for all outlets.
- Cultivated relationships with key stakeholders at VRC to align initiatives with organisational vision.
- Analysed team structures in corporate dining to enhance efficiency and service quality.
- Revised training modules to ensure compliance with Award levels and effective resource allocation.
- Led recruitment efforts prior to events to secure qualified staff efficiently.
- Streamlined staff induction process and handbook to improve engagement through clear information.
Corporate Operations Manager at Marvel Stadium
Delaware North
02.2014 - 02.2021
- Oversaw all operations for Medallion Club, Corporate Suites, Diamond Club and Function Departments.
- Managed a workforce of up to 400 personnel, including five direct reports.
- Cultivated strategic relationships with stakeholders such as Melbourne Stadium and AFL clubs.
- Ensured management of customer service model, delivering exceptional and seamless experiences.
- Formulated and executed short and long term strategies for stadium operations.
- Enhanced team capabilities through training, performance feedback and coaching programs.
- Identified process improvements to optimise efficiency and elevate customer experience.
- Maintained compliance with OH&S regulations by conducting risk assessments and reporting incidents.
Assistant Director of Food and Beverage
Sofitel Melbourne On Collins
06.2012 - 02.2014
- Oversaw food and beverage operations, reporting directly to Director of Food and Beverage.
- Managed a team of 120, including five managers and 15 supervisors.
- Set annual operating budget and tracked revenue against targets.
- Controlled expenses and labor costs to maximize profitability across all outlets.
- Ensured all outlets met resource requirements aligned with hotel budget.
- Established strategic supplier relationships to enhance commercial benefits and reduce costs.
- Conducted thorough analysis of guest feedback to identify root causes of issues.
- Developed and implemented innovative menus to enhance dining experience.
Restaurant Manager
Sofitel Mansion & Spa, Joseph’s Restaurant
Melbourne
06.2006 - 08.2010
- Oversaw operations of three outlets: fine dining restaurant, cocktail bar, and room service.
- Managed a team of 30 staff members, including five supervisors, to achieve high performance.
- Recruited and trained staff, ensuring provision of necessary tools for effective job execution.
- Assisted in development and implementation of new menus to enhance customer experience.
- Designed and reviewed a wine list featuring 400 selections to elevate beverage offerings.
- Contributed to food and beverage marketing programs to boost brand visibility and sales.
- Achieved budgeted revenues while controlling expenses and maximising profitability across all outlets.
- Collaborated on preparation of annual operating budget to align financial goals.
Restaurant Manager/ Acting F&B Manager
Mju Restaurant, Millennium Hotel Knightsbridge
London
10.2004 - 01.2006
- Oversaw operations for three hotel outlets: Fine Dining Restaurant, Cocktail Bar, and Café Lounge.
- Managed Conference and Banqueting operations to ensure seamless event execution.
- Coached and developed a team of 30 staff members, including Head Sommelier and Assistant Restaurant Manager.
- Provided strategic guidance to Room Service Manager to enhance service delivery.
Education
High School Diploma -
Lycee Hotelier
La Rochelle, France06.1994
Skills
- Customer service excellence
- Strategic planning and implementation
- Pressure management
- Dispute resolution and negotiation
- Performance optimization
- Autonomous and team collaboration
- Stakeholder communication
- Time management and multitasking
- Leadership and staff development
- Innovative problem solving
- Presentation skills
References
Craig Levy - General Manager - Food & Beverage
Delaware North at Marvel Stadium- 0420 936 502
Nick Tiktikakis - Director of Operations Food & Beverage
Levy Australia - 0411 269 463
Languages
French
Native/ Bilingual
Additional Information
IT Systems
Microsoft Office Suite
Restaurant computer packages: Micros, Info Genesis, Task Retail, Square
Restaurant reservation systems: Livebookings, Respack and Quadranet
Time keeping system: Time Target, Deputy and Ento
Stock control and ordering system: Micros, SCM and Cook the Book
Timeline
General Manager of Hospitality at NAB
Atlantic Group
07.2023 - Current
National Key Account Manager at NAB
Restaurant Associates - Compass Group
01.2022 - 07.2023
Senior Operations Manager at Victoria Racing Club
Peter Rowland Group
03.2021 - 12.2021
Corporate Operations Manager at Marvel Stadium
Delaware North
02.2014 - 02.2021
Assistant Director of Food and Beverage
Sofitel Melbourne On Collins
06.2012 - 02.2014
Restaurant Manager
Sofitel Mansion & Spa, Joseph’s Restaurant
06.2006 - 08.2010
Restaurant Manager/ Acting F&B Manager
Mju Restaurant, Millennium Hotel Knightsbridge
10.2004 - 01.2006
High School Diploma -
Lycee Hotelier
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