Samuel Pontin
Airport West
Summary
A dedicated and detail-oriented individual currently completing a Bachelor of Business, majoring in Supply Chain Management and minoring in International Business. Possesses hands-on experience in operations, procurement, inventory management, and leadership. Proven ability to drive operational efficiency, enhance customer service, and lead diverse teams. Strong communicator, with a passion for continuous learning and delivering high-quality service.
Overview
8
8
years of professional experience
Work History
Gardening and Tree Services Professional
PLC Gardening and Tree Services
01.2021 - 01.2024
- Provided comprehensive garden and tree maintenance services for vacant properties within Victoria Commission Housing
- Specialized in tree removal, lawn mowing, garden maintenance, and general property upkeep
- Delivered services tailored to tenant needs, ensuring safety, aesthetic appeal, and compliance with regulations
- Demonstrated excellent customer service and communication, working closely with tenants to address their concerns
- Key Responsibilities:
- Efficiently managed outdoor spaces, ensuring properties remained well-maintained and visually appealing
- Maintained high standards of safety and compliance with regulatory requirements
Department Manager
McDonald’s
01.2018 - 01.2024
- Managed operations for product and quality departments, leading a team of 150+ employees
- Oversaw inventory management, optimizing stock levels to meet demand and ensure efficient operations
- Conducted regular stocktakes, analyzed variance reports, and presented actionable insights to senior management
- Coordinated the setup of new promotions, ensuring timely receipt and placement of stock and equipment
- Maintained stringent stock rotation standards and ensured compliance with operational guidelines
- Provided leadership during shifts, fostering effective communication and teamwork within the department
- Delivered exceptional customer service while ensuring operational excellence
- Key Achievements:
- Led operational improvements that resulted in increased efficiency and cost savings
- Facilitated team training, enhancing skill sets and improving overall performance
Crew Member
KFC
01.2016 - 01.2018
- Prepared and cooked food in accordance with KFC’s recipes and quality standards
- Ensured food safety and hygiene standards were met consistently
- Managed customer orders, processed transactions, and provided exceptional customer service
- Operated kitchen equipment and maintained an organized working environment
- Collaborated with team members to ensure smooth service delivery during peak hours
- Key Responsibilities:
- Adhered to strict food safety guidelines and maintained a clean and efficient kitchen
- Assembled orders accurately and efficiently, ensuring customer satisfaction
Education
Bachelor of Business - Supply Chain Management, International Business
RMIT University
01.2024
Diploma of Business -
RMIT University
01.2022
VCE Certificate -
Rosehill Secondary School
01.2020
Skills
- Leadership & Team Management
- Customer Service
- Operations & Procurement
- Gardening & Property Maintenance
- Communication
- Technical Skills
- Critical thinking
- Computer skills
- Dependable and responsible
- Flexible and adaptable
Hobbies and Interests
- Senior Football
- Open-Age Basketball
- Gym & Fitness
References
- Jason Kupiec, Shift Manager, McDonald's, Terminal 3 – Melbourne Airport, 0466 972 225
- Thomas Hynes, CEO, Symphony3, 0417 394 546
Timeline
Gardening and Tree Services Professional
PLC Gardening and Tree Services
01.2021 - 01.2024
Department Manager
McDonald’s
01.2018 - 01.2024
Crew Member
KFC
01.2016 - 01.2018
Bachelor of Business - Supply Chain Management, International Business
RMIT University
Diploma of Business -
RMIT University
VCE Certificate -
Rosehill Secondary School
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