Samuel Ralph
Maitland,NSW
Summary
Focused on keeping operations running smoothly and employees on-task to produce high-quality work. Knowledgeable about inventory, project and team management. Excellent communication and relationship-management skills.
Overview
14
14
years of professional experience
Work History
Workshop Manager/Head Mechanic
Jaxtyres
01.2014 - 10.2019
- Purchased and oversaw inventory of supplies, tools and equipment.
- Managed and led a team of technicians for optimal productivity and job satisfaction.
- Maintained workshop activities in line with budget requirements.
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Identified areas in need of improvement and developed plans to correct problems.
- Collaborated with cross-functional teams to drive continuous improvement in workshop operations.
- Collaborated closely with sales and marketing teams to understand customer needs better.
- Promoted a culture of accountability within the team, leading to improved overall performance levels.
- Maintained high safety standards, resulting in reduced workplace accidents and increased employee wellbeing.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Mechanic
Jaxtyres
01.2006 - 01.2014
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Education
Bachelors of Business, Major in Financial Planning - Business/financial Planning
Swinburne Online University
Online06.2024
Certificate 3 Automotive Mechanical - Automotive Mechanics
Tafe NSW
Glendale Campus, NSW09.2010
School Certificate/High School Certificate -
Maitland High School
East Maitland, NSW12.2006
Skills
- Teamwork orientation
- Leadership Qualities
- Client Relationship Development
- Attention to Detail
- Critical Thinking
- Risk Assessment
- Client Engagement
- Client Needs Assessment
- Continuing education
Timeline
Workshop Manager/Head Mechanic
Jaxtyres
01.2014 - 10.2019
Mechanic
Jaxtyres
01.2006 - 01.2014
Bachelors of Business, Major in Financial Planning - Business/financial Planning
Swinburne Online University
Certificate 3 Automotive Mechanical - Automotive Mechanics
Tafe NSW
School Certificate/High School Certificate -
Maitland High School
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