Samuel Reed

eHandled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimising downtime for tenants and maintaining property aesthetics.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Managed over 150 properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Actively engaged in new business communication including sourcing and onboarding.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Acted as first point of contact and set appointments for prospective clients.
• Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
• Managed multi-line phone system, ensuring prompt and courteous service to callers.
• Managed rent collection and trust accounting software ensuring books were balanced and receipts were sent.

• Maintaining accurate stock control within the Grocery and Dairy departments - Providing customers with available stock
• Working closely with merchandisers and reps to run promotional displays
• Organising and planning monthly paid promotional displays and off locations
• Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
• Developed and implemented policies and procedures for inventory management.
• Monitored inventory levels to confirm compliance with company policy.
• Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
• Insuring layouts are accurate
• Store management in PM hours
• While in this role I have been in-charge of training new hires into the inventory role along with traveling to multiple stores to up skill other Team and relief work

• Aligned inventory processes with demand projections to maximize organisational and budget efficiency
• Set and update weekly work schedules to meet coverage demands by considering factors like expected customer levels
• Trained new bakery staff on company policies and POS system use to maximise job satisfaction, expertise, and team performance
• Maintained cleanliness and hygiene in bakery premises scoring 100% on audit walk-throughs
• Arranged bakery displays to showcase baked goods to drive product sales
• Assisted bakers with procuring necessary ingredients from inventory areas during high-volume periods with demanding order levels
• Managed all baking operations professionally and handled all problems confidently
• Weekly merchandising layout changes to maximise profitable sales on sales and short of code stock
• Boosted sales rates 10% YOY by analyzing sales records by category and merchandising high GP lines

• Coached employees through day-to-day work and complex problems
• Assessed and authenticated customer exchanges, voids, and returns
• Leading and managing large teams of over 15 Employees by delegating and directing
• Proficient with difficult and confronting conversations with Customers and Team Members
• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.