Samuel Reed
Brisbane,Australia
Summary
Highly organized and detail-oriented professional with experience in property management and administration, hoping to apply expertise in accounting and finance through an internship or cadetship opportunity to further my career in accounting. Skilled in data entry, recordkeeping, and ensuring compliance, with a strong foundation in analytical problem-solving, and risk assessment.
Known for building and maintaining client relationships, effectively managing teams, and upholding precision and efficiency in fast-paced environments. Praised for exceptional time management and collaborative communication abilities that consistently deliver results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Inspector
PM Collaborative
Brisbane, Queensland
09.2024 - Current
- Executed scheduled property assessments to identify repair needs and preventative tasks, creating comprehensive reports supported by images.
- Ensured professional responses to tenant questions, demonstrating applied authority.
- Prepared comprehensive Entry Condition Reports by meticulously documenting property conditions, ensuring compliance with QLD legislation, and minimum housing standards.
- Compiled and organised photographic and written documentation into clear, professional reports for property owners and tenants.
- Facilitated open homes by providing property access, vetting potential tenants, and addressing inquiries with professionalism and applied authority.
Property Manager
Leo & Co Property Management
Brisbane, Queensland
12.2023 - 09.2024
- Maintained positive landlord-tenant relationships by ensuring clear communication and proactively resolving conflicts.
- Performed start and end-of-lease reports to identify maintenance requirements and document condition standards.
- Observed and identified potential safety risks through regular property assessments.
- Administered and oversaw lease agreements from initiation to completion, ensuring full compliance with Queensland legislation.
- Collaborated with maintenance teams and grew vendor partnerships to guarantee timely, high-quality repairs.
- Performed data entry tasks to maintain original leases and renewal documents in both digital and hard-copy formats.
- Managed over 150 properties simultaneously, coordinating efficient allocation of resources, and streamlining communication channels to maintain high levels of operational efficiency.
- Spearheaded new business efforts, including sourcing and onboarding prospective clients to expand the company’s portfolio.
Receptionist Administrator
Leo & Co Property Management
04.2023 - 12.2023
- Directed incoming calls and inquiries to appropriate departments, ensuring effective communication, and seamless client service.
- Provided professional and knowledgeable assistance to visitors and customers, contributing to a welcoming and efficient office environment.
- Maintained an organized reception area, reflecting attention to detail, and commitment to professionalism.
- Addressed and resolved complaints, questions, and redirection of calls with tact, demonstrating problem-solving and communication skills.
- Performed data entry tasks for mail distribution, document scanning, and photocopying, ensuring accurate record-keeping, and efficient workflow.
- Scheduled and managed appointments for prospective clients, fostering organization and time management.
- Enhanced accuracy in document preparation, ensuring consistency, and professionalism in communications.
- Reconciled rent payments and utilised trust accounting software to maintain accurate financial records, ensuring that books were balanced, and receipts were promptly issued.
INVENTORY MANAGER
Coles PTY LTD
05.2022 - 04.2023
- Maintaining accurate stock control within the Grocery and Dairy departments, and providing customers with available stock.
- Working closely with merchandisers and reps to run promotional displays.
- Organising and planning monthly paid promotional displays and off-locations.
- Reduced stock discrepancies with thorough monitoring of inventory levels, and timely resolution of issues.
- Developed and implemented policies and procedures for inventory management.
- Managed relationships with vendors to ensure timely delivery of products, while maintaining quality standards.
- Store management in PM hours.
- While in this role, I was in charge of training new hires for the inventory role, along with traveling to multiple stores to upskill other team members and perform relief work.
BAKERY DEPARTMENT MANAGER
Coles PTY LTD
12.2019 - 05.2022
- Aligned inventory processes with demand projections to maximize organisational and budget efficiency.
- Set and update weekly work schedules and rosters to meet coverage demands by considering factors like expected customer levels.
- Trained new bakery staff on company policies and POS system use to maximise job satisfaction, expertise, and team performance.
- Maintained cleanliness and hygiene in bakery premises, scoring 100% on audit walk-throughs.
- Assisted bakers with procuring necessary ingredients from inventory areas during high-volume periods, with demanding order levels.
- Managed all baking operations professionally, and handled all problems confidently.
- Weekly merchandising layout changes to maximize profitable sales, and short-dated stock.
- Boosted sales rates by 10% year-over-year by analysing sales records by category and merchandising high GP lines
CUSTOMER SERVICE SUPERVISOR
Coles PTY LTD
04.2016 - 11.2019
- Coached employees through day-to-day work and complex problems
- Assessed and authenticated customer exchanges, voids, and returns
- Leading and managing large teams of over 15 Employees by delegating and directing
- Proficient with difficult and confronting conversations with Customers and Team Members
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Bachelor of Business And Accounting - Accounting And Business Management
Queensland University of Technology
Brisbane, QLD08.2027
High School Diploma -
Brisbane Boys' College
Brisbane, QLD12.2015
Skills
- Logical Reasoning Skills
- Proficient Time Management
- Attention to Detail
- Responsive to Dynamic Situations
- Team leadership and staff management
- Client Relationship Management
- Data entry and recordkeeping
- Experience in Trust Accounting
- Compliance Risk Assessment
- Collaborative Communication
- Analytical Problem-Solving
- Property management expertise
References
Professional Reference
- Direct supervisor at Leo & Co Property Management
- Oliver Pratt: #0439 524 119
- Direct manager at Coles Supermarkets
- Josh Delvin: #0413 827 330
Personal Reference
- Charlotte Stephens: #0434 425 561
- Rowen Morrison: #0451 633 646
Certification
- Real-estate Certificate and registered to operate with the Office of Fair Trading
Timeline
Property Inspector
PM Collaborative
09.2024 - Current
Property Manager
Leo & Co Property Management
12.2023 - 09.2024
Receptionist Administrator
Leo & Co Property Management
04.2023 - 12.2023
INVENTORY MANAGER
Coles PTY LTD
05.2022 - 04.2023
BAKERY DEPARTMENT MANAGER
Coles PTY LTD
12.2019 - 05.2022
CUSTOMER SERVICE SUPERVISOR
Coles PTY LTD
04.2016 - 11.2019
Bachelor of Business And Accounting - Accounting And Business Management
Queensland University of Technology
High School Diploma -
Brisbane Boys' College