Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Hobbies & Interests
References
Timeline
Generic
Samuel Roberts

Samuel Roberts

Bahrs Scrub,Australia

Summary

I am a dynamic and results oriented General Sales Manager with 10 years of experience in the automotive sales industry, with the majority of my sales career spent in the prestige space at both high performing Audi and Jaguar Land Rover dealerships. Offering a proven track record of leading high performing teams, driving revenue growth, and delivering exceptional customer service.

Adept at relationship building, problem solving, and managing complex sales processes. I am a strong communicator with a passion for training, mentoring, and developing talent. I am seeking a new challenge while ensuring that I bring extensive, customer focused leadership experience and a commitment to personal growth and development.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Sales Manager

Audi Centre Gold Coast
Southport, Australia
03.2017 - 06.2024
  • Company Overview: Frizelle Sunshine Automotive Group
  • Managed a team of 8 sales representatives, consistently exceeding sales goals and improving dealership performance year over year.
  • Built and maintained long lasting relationships with clients, offering personalized advice and assistance to ensure high levels of customer satisfaction and repeat business.
  • Conducted training and coaching for new hires and sales staff, fostering a collaborative and goal oriented environment.
  • Oversaw inventory management, ensuring the dealership was well stocked with high demand vehicles, and developed promotional strategies to increase visibility.
  • Led the development and implementation of sales strategies, including digital marketing initiatives and in-house events, resulting in a 27% increase in leads and 6% growth in sales revenue.
  • Collaborated with service and aftercare & finance teams to ensure a seamless customer experience from initial contact through post sale follow-up.
  • Managed customer inquiries, negotiated contracts, and resolved escalated issues with professionalism and diplomacy.
  • Frizelle Sunshine Automotive Group
  • Achieved Sales Manager of the Quarter Twice within my tenure.
  • Won Sales Manager of the Year in 2022 for PWAH.
  • Consistently ranked in the top quartile of sales managers nationally for Audi Australia.
  • Developed and implemented a new customer feedback system that improved customer retention by 34% over 12 months.
  • Successfully mentored and promoted 2 sales staff into management positions.

Sales Executive

Springwood Jaguar Land Rover
Slacks Creek, Australia
09.2015 - 03.2017
  • Company Overview: Frizelle Sunshine Automotive
  • Drove sales of new and pre-owned Jaguar Land Rover vehicles, achieving top tier performance in a competitive luxury car market.
  • Engaged customers to assess their needs, offering tailored solutions and introducing them to high end vehicle options that fit their preferences and budget.
  • Collaborated with the marketing and finance departments to deliver targeted promotions, financing options, and value-added services, resulting in increased customer satisfaction and sales conversion.
  • Built and nurtured relationships with existing and potential clients, focusing on delivering exceptional customer service and maintaining repeat business.
  • Conducted product demonstrations, including test drives, and provided in depth product knowledge about features, specifications, and benefits of Jaguar Land Rover models.
  • Met and exceeded monthly and quarterly sales targets, earning recognition for outstanding performance.
  • Frizelle Sunshine Automotive
  • Ranked in the top 5% of sales executives for overall sales volume and customer satisfaction.
  • Achieved Sales Person of the Quarter 4 times within my tenure.
  • Consistently exceeded sales targets, achieving a 8% increase in year on year sales.
  • Recognized for excellent customer service, earning numerous positive customer reviews and referrals.

Trainee Car Sales Cadet

Ipswich Jeep & Kia
Ipswich, Australia
03.2015 - 09.2015
  • Company Overview: Robert Tucker Automotive Holdings
  • Completed a comprehensive training program in automotive sales, gaining hands on experience in vehicle knowledge, customer service, and sales strategies.
  • Assisted senior salespeople in conducting test drives, preparing vehicles for sale, and managing customer inquiries.
  • Developed an understanding of dealership operations, including inventory management, sales processes, and customer relationship management (CRM).
  • Provided exceptional customer service by assisting clients in selecting vehicles, explaining features and financing options, and ensuring a positive buying experience.
  • Worked closely with the sales team to meet sales targets and build lasting relationships with customers.
  • Robert Tucker Automotive Holdings
  • Successfully met sales targets during the trainee program, contributing to dealership goals.
  • Recognized for exceptional customer service skills and product knowledge during training.
  • Successfully obtaining QLD Motor Vehicle Sales License.

Crew Trainer

McDonald's
Ormeau, Australia
05.2011 - 03.2015
  • Company Overview: Mcdonald's Ormeau
  • Trained new crew members on company procedures, customer service excellence, food safety standards, and team collaboration.
  • Ensured smooth and efficient day to day operations, maintaining high standards of service in a fast paced environment.
  • Provided leadership and support to the team during peak hours, optimising workflow and ensuring customer satisfaction.
  • Assisted in inventory management and equipment maintenance, ensuring that restaurant operations ran efficiently.
  • Delivered constructive feedback to team members, fostering a culture of continuous improvement.
  • Mcdonald's Ormeau
  • Recognized as 'Employee of the Month' multiple times for exceptional leadership and customer service.
  • Played a key role in improving crew efficiency during peak hours, in multiple areas being crossed trained in front of house, back of house and McCafé operations.

Education

Year 12 Education Graduate -

Ormeau Woods State High School
Ormeau, QLD
01.2013

Skills

  • Strategic planning
  • Team leadership
  • Client relationship management
  • Sales forecasting
  • Performance metrics
  • Personalized service
  • Conflict resolution
  • Upselling
  • Loyalty building
  • Mentorship
  • Onboarding
  • Performance coaching
  • Team development
  • Strong verbal and written communication
  • Negotiation
  • Emotional intelligence
  • Interpersonal skills
  • Quick decision making
  • Creative solutions
  • Resource management
  • CRM software
  • Microsoft Office Suite
  • Airtable
  • Sales strategy
  • Inventory management
  • Sales coaching

Certification

  • Cert III in Business, Tafe QLD, 2013
  • Diploma in Business, Tafe QLD, 2014
  • QLD Motor Vehicle Sales License, Fair Trading Australia, 2015 to Present
  • Sales Executive Certification, Audi Australia Pty Ltd, 2018
  • Audi Sport Export Certification, Audi Australia Pty Ltd, 2018
  • Sales Management Certification, Audi Australia Pty Ltd, 2020
  • Leadership Development Program, Frizelle Sunshine Automotive, 2020
  • Diploma in Leadership & Management, Tafe QLD, 2022
  • Personal Training Certification, In Progress

Additional Information

Automotive Passion: Deeply passionate about cars and the automotive industry, with extensive experience in luxury vehicle sales. Regularly stay updated on the latest automotive trends, vehicle technologies, and market insights. This passion extends to attending car exhibitions, participating in enthusiast groups, and following industry news to better serve clients and stay informed about new car models and technologies., Well-being and Recovery Enthusiast: Committed to maintaining a healthy lifestyle, focusing on holistic well-being and recovery. Actively involved in fitness training, strength training, mental health awareness, and recovery techniques such as stretching, yoga, and mindfulness. I believe that a healthy body and mind contribute to both professional and personal success., Personal Development Advocate: Dedicated to continuous personal and professional growth. Currently pursuing a Personal Training Certification to combine my passion for health and fitness with my desire to help others lead healthier lives. I also regularly engage in self-improvement activities such as reading, attending seminars, and exploring new challenges in both leadership and fitness., Active Community Member: Participate in volunteering ventures on the Gold Coast through Transcord & Serving Our People as well as overseas in Vietnam. I enjoy being able to contribute to the well-being of others in the community and beyond. I am excited to explore my commitment to helping people improve their physical health and encouraging others in their fitness journeys., Travel Enthusiast: Experienced in international travel, having explored diverse cultures and environments, enhancing adaptability, communication, and problem-solving skills in cross-cultural settings.

Hobbies & Interests

  • Outside of my passion for people and cars, I enjoy exploring diverse cuisines and wines, appreciating both the artistry and culture behind them. I value time outdoors and thrive on immersing myself in new cultures and countries while travelling. I have a keen interest in plants, finding enjoyment in nurturing and learning about the natural world. I am also dedicated to volunteering, contributing my time to local initiatives in Australia as well as participating in overseas mission work, which has deepened my perspective and strengthened my sense of community.

References

References available upon request.

Timeline

General Sales Manager

Audi Centre Gold Coast
03.2017 - 06.2024

Sales Executive

Springwood Jaguar Land Rover
09.2015 - 03.2017

Trainee Car Sales Cadet

Ipswich Jeep & Kia
03.2015 - 09.2015

Crew Trainer

McDonald's
05.2011 - 03.2015

Year 12 Education Graduate -

Ormeau Woods State High School

Similar Profiles

CREATE PROFILE
Samuel Roberts