Samuel Salcedo Hernandez
Melbourne,VIC
Summary
Skilled professional with extensive experience in monitoring metrics and enhancing team performance in high-paced environments. Known for a performance-driven approach, demonstrating natural leadership and a motivational style that fosters productivity. Proven expertise in administrative management, specializing in workflow coordination, staff supervision, and process improvement. Strong communicator with a keen attention to detail and a commitment to achieving organizational goals through effective problem-solving strategies.
Overview
3
3
years of professional experience
Work History
Receptionist Supervisor
hostel
Bogotá, Colombia
03.2024 - 10.2024
- Guided employees in handling difficult or complex problems.
- Delegated work to staff, setting priorities and goals.
- Created daily reports summarizing the number of calls received, wait times, customer response rates.
- Investigated any discrepancies between actual call volumes versus estimated figures.
- Worked closely with IT personnel on technical issues related to phone system or computer hardware and software.
- Resolved customer complaints in a timely manner while maintaining an excellent relationship with customers.
- Trained new hires on company policies, procedures, and software applications.
Receptionist
Plaza claro mall
Bogotá, Colombia
06.2023 - 12.2023
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Assisted with onboarding of new employees by providing orientation information and support.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed payments and updated accounts to reflect balance changes.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Receptionist
Arrecife tower
Bogotá, Colombia
01.2022 - 02.2023
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Scheduled appointments for clients, customers, and other visitors.
- Coordinated company events with venues and advised staff of pertinent details.
- Managed company database and ensured the accuracy of contact information.
Education
Some College (No Degree) - Communications
General Courses
BogotaSkills
- Meeting coordination
- Scheduling expertise
- Document management
- Customer service focus
- Strong leadership
- Task delegation
- Meeting facilitation
- Scheduling mastery
- Bookkeeping
- Policy enforcement
- Workflow optimization
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Receptionist Supervisor
hostel
03.2024 - 10.2024
Receptionist
Plaza claro mall
06.2023 - 12.2023
Receptionist
Arrecife tower
01.2022 - 02.2023
Some College (No Degree) - Communications
General Courses