Samuel Sharpe

In my current role as Assistant Manager, some of my key responsibilities include:

• Contributing to Operational KPIs: Monitoring and implementing strategies to meet and exceed key performance indicators across the operation.
• Training and Mentoring Supervisors: Developing and guiding supervisors to enhance their skills, performance, and leadership capabilities.
• Generating Workflow Priority Lists: Ensuring supervisors have clear priorities to minimise downtime, maintain high levels of availability, maintain PM compliance, and drive customer satisfaction.
• Creating Reports for Customers: Providing accurate reports on equipment availability and ETAs to foster transparency and trust.
• Technical Problem Solving: Addressing complex technical challenges to minimise downtime and ensure operational efficiency.
• Collaboration and mentorship with NSW operations manager: Collaborating in decision-making and operations strategy with the current manager, gaining key insight and learnings in operational management at TCR
• Filling in for the NSW Operations Manager: Effectively managing the SYD operation during periods of leave, including a 4-month secondment of the Manager in 2021/22.
• Maintaining Workshop Safety Compliance: Upholding safety standards through regular assessments and proactive initiatives to meet compliance and create a safe work environment.
• HR and conflict resolution: Assisting with delivering performance reviews, conducting Job interviews and resolving workplace conflict.

Customer relations: Developed strong customer relationships, in particular with key accounts such as Dnata, Virgin, Menzies and Gate Gourmet, by having a deep understanding of the airside operations, our customer’s requirements and delivering outcomes based on their needs.

• Field service supervisor

Leading a small team of technicians on the ramp for 3 years

• Workshop supervisor

Leading the team of technicians after TCR obtained our old workshop in Hanger 20

• Technician

This is where i started my career in TCR - i quickly progressed to become a supervisor in 2015

• Gained Renault master technician qualification
• Lead a small team of technicians
• Trained 3 apprentices over my time in this position

• Technician

I worked as a technician here for 2 years while travelling Europe

• Light Vehicle Mechanic Apprenticeship

I carried out my 4 year apprenticeship here and worked fully qualified for around 1 year before leaving to travel Europe.

McDonalds employee druing school