Samuel Shaw
Traralgon,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Concreter
MJM Concreting
04.2023 - 07.2023
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Set wood and other forming materials to prepare for concrete pours.
- Created specific finishes on poured concrete.
- Shoveled materials such as dirt, gravel, and asphalt.
Decanter/service Desk Operator
Kmart
07.2022 - 05.2023
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
Customer Service/Employee Crew Trainer
KFC
01.2020 - 04.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Certificate IV - Real Estate Practise
Box Hill Institute of TAFE
Melbourne, VIC11.2023
High School Diploma -
St Paul's Anglican Grammar School
Warragul, VIC11.2022
Skills
- Cultural Awareness
- Conflict Resolution
- Store Maintenance
- Critical Thinking
- Problem-Solving Ability
- Active Listening
Timeline
Concreter
MJM Concreting
04.2023 - 07.2023
Decanter/service Desk Operator
Kmart
07.2022 - 05.2023
Customer Service/Employee Crew Trainer
KFC
01.2020 - 04.2022
Certificate IV - Real Estate Practise
Box Hill Institute of TAFE
High School Diploma -
St Paul's Anglican Grammar School
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