Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Thompson

Holmview

Summary

Dynamic and detail-oriented professional with a proven track record at Mater Misericordiae Limited, excelling in specimen handling and route planning. Recognized for enhancing delivery efficiency and maintaining HIPAA compliance. Strong communicator and reliable team player, committed to optimizing processes and ensuring patient confidentiality in all operations.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Pathology Courier

Mater Misericordiae Limited
06.2024 - Current
  • Streamlined courier routes by analyzing and optimizing delivery schedules, resulting in increased efficiency and timely specimen deliveries.
  • Adapted quickly to changing circumstances or last-minute schedule adjustments while maintaining exceptional attention-to-detail in all aspects of job performance.
  • Minimized errors during transportation by adhering to strict guidelines regarding packaging, temperature control, and documentation requirements.
  • Demonstrated commitment to patient privacy by safeguarding confidential information related to medical records and test results throughout the transportation process.
  • Supported continuous improvement efforts within the courier team through constructive feedback sharing during weekly meetings aimed at enhancing overall service quality standards.
  • Assisted in training new couriers on best practices for handling sensitive materials, promoting consistent adherence to established procedures across the team.
  • Achieved timely completion of daily routes by effectively prioritizing tasks based on urgency and distance between facilities.
  • Maintained a clean, well-organized vehicle to ensure proper care of specimens during transit.

Rideshare Driver

Uber/Didi
08.2022 - 08.2024
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

Support Worker

All Care Queensland
01.2022 - 07.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
  • Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
  • Developed strong rapport with clients, which facilitated more effective support and guidance.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.

Financial Assistance Officer

U&U Employment/CUA
07.2020 - 02.2021
  • Ensured compliance with national and local laws through regular policy reviews and updates.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.

Customer Value Specialist

Suncorp Bank
09.2016 - 06.2020
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Identified upselling opportunities to increase revenue generation.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

Certificate III - Transport Operations

Major Training
QLD
06-2024

Certificate III - Community Services

TAFE Queensland
QLD
12-2021

Skills

  • HIPAA compliance
  • Specimen handling
  • Route planning
  • Adherence to protocols
  • Safe driving
  • Excellent driving skills
  • Punctuality
  • Valid Driver's license
  • Clean driving record
  • Medical terminology
  • Vehicle maintenance
  • Efficient navigation
  • Coordinating efficient routes
  • Confidentiality
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Excellent communication
  • Organizational skills
  • Flexibility
  • Effective communication
  • Adaptability and flexibility

Timeline

Pathology Courier

Mater Misericordiae Limited
06.2024 - Current

Rideshare Driver

Uber/Didi
08.2022 - 08.2024

Support Worker

All Care Queensland
01.2022 - 07.2023

Financial Assistance Officer

U&U Employment/CUA
07.2020 - 02.2021

Customer Value Specialist

Suncorp Bank
09.2016 - 06.2020

Certificate III - Transport Operations

Major Training

Certificate III - Community Services

TAFE Queensland

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Samuel Thompson