Samuel Thornton
Airlie Beach,QLD
Summary
I am a highly motivated Bar Manager with 10+ years experience in hospitality/customer facing roles. My main focuses are providing excellent customer service within a venue/business, and constantly trying to find ways to make my workplace succeed wether that be revenue or reputation. I work brilliantly within a team and want all my colleges to enjoy their workplace.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bar Manager
Nomads Airlie Beach
03.2023 - Current
- Management of staff training and development
- Ensuring the venue is operating to OH&S/Health and safety standards
- Ensuring the venue is operating to compliance and licensing regulations
- Learning of H&L systems to problem solve as quickly as possible
- Weekly stock takes, orders and organisational management of cold room to maximise efficiency
Bar Manager
Nomads Airlie Beach
08.2022 - 11.2022
- Management of cold room and back areas
- Maximized customer service by training staff and overseeing operations
- Adhered to state laws regarding alcoholic beverage services and customer regulations, also health and safety laws
- Resolved issues with customer complaints and issues
- Constantly tried to manage wage costs and percentages to maximize revenue
Aircraft Dispatcher/Station Control Manager
Jet2.com
02.2018 - 03.2022
- Same work as with Swissport but with management extras
- Interviewing and onboarding of new staff members
- Practical training of new dispatchers to the company
- Day/Night shift reports and inputting of daily figures to spreadsheets
- Management of all dispatchers flight allocations for the day, constantly updating higher airline management of progress
- Marshalling and headsetting of inbound/outbound aircraft
Painter And Decorator
Andy Thornton Painting And Decorating
11.2017 - 02.2018
- Providing quotes and advice to new and existing customers
- Painted surfaces using brushes, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
Aircraft Dispatcher
Swissport
03.2015 - 11.2017
- Responsible for the safety and efficiency of departing passenger aircraft
- Mass and balance calculation and creation of load sheets
- Creation of flight plans and cost control depending on which route that would be taken
- Reading and understanding of weather reports to liaise with pilots
- Working as a team with check-in/boarding staff/baggage handlers/fuellers/pilots and cabin crew
- Learning of the phonetic alphabet for clear and precise communication
Bar Manager
Yeadon Cricket Club
07.2013 - 08.2015
- Management of staff and daily bar operations
- Stock taking and keg room management
- End of shift bar reports
- Planning and organisation of events
- Providing excellent customer service and finding new ways to improve customer service.
- Balancing tills, handling cash and accurately filling in reports
Barista/Server Assistant
Merus Deli
03.2012 - 06.2013
- Operation of coffee machine
- Handling of cash and card transactions
- Gave high leveled customer service
- Assisted in serving of food and beverage
- Cleaning of front and back of house areas
Education
Extended Diploma - Sports Performance And Excellence
Leeds City College
Leeds05.2013
Skills
- Professional and mature attitude
- Punctual and reliable
- Outgoing
- Physically capable
- Strong communication skills
- Team player
Certification
- RMLV Licence
- RSA Licence
- Full UK Driving Licence
- First Aid Trained
Timeline
Bar Manager
Nomads Airlie Beach
03.2023 - Current
Bar Manager
Nomads Airlie Beach
08.2022 - 11.2022
Aircraft Dispatcher/Station Control Manager
Jet2.com
02.2018 - 03.2022
Painter And Decorator
Andy Thornton Painting And Decorating
11.2017 - 02.2018
Aircraft Dispatcher
Swissport
03.2015 - 11.2017
Bar Manager
Yeadon Cricket Club
07.2013 - 08.2015
Barista/Server Assistant
Merus Deli
03.2012 - 06.2013
Extended Diploma - Sports Performance And Excellence
Leeds City College
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