Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samuel Tsaousis

South Coogee,NSW

Summary

Dynamic professional with a proven track record in customer service and problem resolution, honed at Streamco (Stan) and in the Australian Army. Excelled in roles requiring excellent communication skills and meticulous data entry, significantly enhancing client satisfaction and operational efficiency. Skilled in managing high-stakes situations and fostering team collaboration.

Overview

4
4
years of professional experience

Work History

Customer Service Agent

Streamco (Stan)
09.2023 - Current
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers with queries or concerns ranging from account and billing to technical issues.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized problem-solving skills to quickly identify and address customer issues.

Officer (Leiutenant)

Australian Army
05.2021 - Current
  • Mentored 25 junior NCOs and soldiers, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between the troop leadership and the soldiers by holding regular meetings and fostering open dialogue.
  • Worked in the project management space by coordinating regimental operations for finances, materiel movement, and personnel.

Glazier

Shorecode Glass and Aluminum
11.2020 - 09.2023
  • Repaired and installed mirrors, table tops and mirrored wardrobe doors.
  • Worked as a team member in a construction environment.
  • Measured and quoted clients jobs and gained good experience dealing with customers/clients.

Education

Bachelor of Science - Mathematics

The University of Sydney
Sydney, NSW

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Communication skills
  • Call centre experience
  • File management
  • Multitasking and organization
  • Team collaboration
  • Assertiveness
  • Active listening

Languages

Greek
Limited Working

Timeline

Customer Service Agent

Streamco (Stan)
09.2023 - Current

Officer (Leiutenant)

Australian Army
05.2021 - Current

Glazier

Shorecode Glass and Aluminum
11.2020 - 09.2023

Bachelor of Science - Mathematics

The University of Sydney

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Samuel Tsaousis