Samuel Weir
Manly Vale,NSW
Summary
Skilled Risk Professional with expertise in enterprise risk governance, reporting, GRC system configuration, policy renewal, risk appetite setting, and risk management declaration processes. Demonstrated success supporting internal audit function and business resilience activities. Committed to expanding knowledge in controls management and design as well as operating effectiveness testing to excel in the field of risk management.
Overview
8
8
years of professional experience
Work History
Risk Officer - Enterprise Risk Management
Aware super
12.2023 - Current
- As an active participant in the Enterprise Risk team
- Assisted in preparing and reviewing quarterly risk reporting for executive, ARCC, and Board. Ensured accuracy and relevance of these documents through pivotal role. Engaged with CoSec.
- Developed risk reporting materials to support effective decision-making in diverse settings
- Regularly preparing and presenting risk reports for risk forums, highlighting key areas of concern and suggesting mitigation strategies
- Contributed significantly to the Enterprise Risk Management (ERM) team by assisting in the development and testing of a Governance, Risk, and Compliance (GRC) system
- This system was meticulously designed to align with our established risk management framework and suite of standard operating procedures
- Additionally, I provided consistent GRC system and administrative support, playing a crucial role in ensuring the smooth execution of our quarterly assessment processes
- I contributed to the successful completion of the annual risk appetite setting process
- This exercise involved working across the division with the business aligned Risk & Compliance partners to understand how the group strategy is going to be delivered over the coming 12-18 months
- Support the R&C partners with workshop packs and collation of information into a concise pack ready for discussion with the Board
- Following Board approval of the risk appetite, I supported the business with by making the necessary adjustments to tolerance limits and Key risk indicators for any changes to appetite for our material risk categories
- I played a significant role in gathering supporting evidence to support the Board with the annual Risk Management Declaration (RMD)
- My responsibilities included the facilitation of documentation and information from across the organisation and the preparation of executive attestations
- This experience showcased my ability to work collaboratively and highlighted my proficiency in understanding and articulating complexities involved in completing the business RMD due to the breadth of matters it encompasses
- In a supportive role to the executive leadership team, I was actively engaged in the organisation's crisis management simulation activities
- My duties encompassed the creation and upkeep of details within the crisis management documentation, ensuring all procedures remained current and efficient
- This involvement refined my abilities in risk assessment, communication, and leadership, reinforcing my proficiency in crisis risk management.
Complaints Case Manager
Aware super
01.2023 - 12.2023
- Maintained accurate records of complaints and resolutions, ensuring transparency and accountability
- Conducted in-depth investigations into member complaints, identifying root causes and recommending effective solutions for resolution
- Collaborated with cross-functional teams and external regulatory bodies to ensure compliance and resolve complex complaints.
Remediation Analyst
Aware Super
01.2022 - 01.2023
- Strong problem-solving skills: Demonstrated ability to identify and resolve customer issues in a timely and effective manner
- Excellent communication skills: Proven ability to effectively communicate with customers through various channels, including phone, email, and in-person interactions
- Customer service orientation: Demonstrated commitment to providing excellent customer service and building positive relationships with customers
- Detail-oriented: Ability to pay close attention to detail and accurately document customer interactions and resolutions
- Time management: Ability to prioritize and manage multiple tasks and projects simultaneously, ensuring timely resolution of customer issues
- Hold conversation about defined benefit advice
- Resolve customer disputes in a timely and efficient manner, working closely with internal teams and external parties to gather information and make informed decisions
- Develop and implement effective dispute resolution processes and procedures, which have resulted in a significant reduction in customer complaints and increased customer satisfaction
- Work with internal teams to identify and mitigate potential disputes, proactively addressing issues before they escalate
- Provide training and support to customer service teams on dispute resolution procedures and best practices
- Conducted in-depth investigations into member complaints, identifying root causes and recommending effective solutions for resolution
- Collaborated with cross-functional teams and external regulatory bodies to ensure compliance and resolve complex complaints.
Remediation Analyst
Commonwealth Bank (Colonial First state)
01.2021 - 12.2021
Team Leader of Case Assessment
Commonwealth Bank
04.2020 - 12.2020
- I coached, led, mentored, managed customer/adviser engagement space for the Advice Remediation program
- I inducted and trained over 80 people in the operation of the advice remediation program to be able to handle everything from processing payments to quality assurance
- My team comprised of 35 people all working remotely which handled customer and adviser engagement and operation task
- Strong leadership skills: Demonstrated ability to lead and motivate a team, setting clear goals and expectations and providing ongoing support and guidance
- Excellent problem-solving skills: Proven ability to identify and resolve complex issues, developing and implementing effective solutions
- Excellent communication skills: Ability to effectively communicate with team members, stakeholders, and customers, both verbally and in writing
- Strong organizational skills: Ability to prioritize and manage multiple tasks and projects, ensuring the efficient and effective operation of the team
- Decision-making ability: Demonstrated ability to make sound decisions based on data and analysis, considering the impact on the team and the organization
- Strong communication skills: Ability to effectively communicate with team members, stakeholders, and customers, both verbally and in writing
- Leadership experience: Proven ability to lead and motivate a team, setting clear goals and expectations and providing ongoing support and guidance
- Ability to build and maintain relationships: Demonstrated ability to build strong relationships with team members, stakeholders, and customers, fostering a positive and collaborative work environment
- Ability to think critically and strategically, identifying opportunities for improvement and developing and implementing effective solutions
- Demonstrated ability to make sound decisions based on data and analysis, considering the impact on the team and the organization.
Advice Review support Analyst
Commonwealth Bank
01.2020 - 04.2020
Remediation Analyst
Commonwealth Bank
01.2019 - 01.2020
Date Analyst
Hillross Financial Services CBD
09.2018 - 01.2019
Customer Service superannuation specialist
Colonial First State
06.2016 - 04.2018
Education
Master's in finance -
CSU
08.2024
Bachelor of Business - Marketing
CSU
01.2015
Diploma in Financial Planning -
NSW Tafe
Diploma in Marketing -
NSW Tafe
Diploma in Marketing -
NSW Tafe
Skills
- Data Analysis
- Forecasting
- Enterprise Risk Management
- Regulatory Compliance
- Executive and Board risk reporting
- GRC system administration and testing
- Communication
- Leadership
- Problem-Solving
- Time Management
- Relationship Building
- Strategic Thinking
- Facilitation
- Negotiation
- Risk mitigation strategies
- Incident Management
- Analytical Skills
- Statistical Analysis
References
References available upon request.
Timeline
Risk Officer - Enterprise Risk Management
Aware super
12.2023 - Current
Complaints Case Manager
Aware super
01.2023 - 12.2023
Remediation Analyst
Aware Super
01.2022 - 01.2023
Remediation Analyst
Commonwealth Bank (Colonial First state)
01.2021 - 12.2021
Team Leader of Case Assessment
Commonwealth Bank
04.2020 - 12.2020
Advice Review support Analyst
Commonwealth Bank
01.2020 - 04.2020
Remediation Analyst
Commonwealth Bank
01.2019 - 01.2020
Date Analyst
Hillross Financial Services CBD
09.2018 - 01.2019
Customer Service superannuation specialist
Colonial First State
06.2016 - 04.2018
Master's in finance -
CSU
Bachelor of Business - Marketing
CSU
Diploma in Financial Planning -
NSW Tafe
Diploma in Marketing -
NSW Tafe
Diploma in Marketing -
NSW Tafe
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