Samuel Worbs
Brisbane,QLD
Summary
Dynamic Data Officer and 2IC Data Team Leader at Lloyds Auctions, adept in processing and legal compliance, enhanced by strong customer service skills from SUPA IGA Nanango. Excelled in managing sensitive data and leading teams to meet critical deadlines, showcasing reliability and fast learning capabilities. Achievements include significantly improving workflow efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Data Officer and 2IC Data Team Leader
Lloyds Auctions
08.2023 - Current
- Processing assets to be online ready, which includes ensuring all descriptions of assets follow relevant templates and have proper spelling and grammar, and ensuring images are up to company standard via use of supplied programs to crop, blur, rotate, and sequentially rename images
- Conducting applicable legal checks thoroughly, noting relevant information and attaching all documents
- Adding relevant legal disclaimers to descriptions to ensure transparency to buyers and protection to sellers and Lloyds Auctions
- Processing and filing legal forms and contracts received across Australia
- Proper dealing of sensitive information including bank details, addresses, and contact information
- Managing personal and shared inboxes which included answering and/or redirecting enquiries, sending customers formatted emails following templates and filling emails in the proper locations
- Building and recalling thorough knowledge of other department and auction operations, contacts, and commissions across all branches around Australia
- Prioritising tasks and managing workflow to ensure all delegated tasks are completed by the deadlines
- Understanding of in-house programs to effectively compete tasks and answer enquiries
- Proficiency in Microsoft Excel, Word, Outlook, and Teams
- Assisting other teams when necessary, which included answering incoming calls to aid customers with enquiries, making calls to potential customers to book them in for special programs, and making calls to already booked customers to check in with them, ensuring satisfaction and answering any queries
- 2IC roles duties: Managing a dynamic team to ensure all tasks get completed to a high standard and all deadlines are met
- Adapting workloads to ensure all known and unexpected priority tasks are completed
- Creating and reporting a plan at the beginning of the day and delegating work to the team and myself
- Reporting the teams progress and achievements to managers at the end of the day
- Training new and existing colleagues across all aspects in Data
- Auditing colleagues and own work to ensure all tasks are completed to a satisfactory standard
- Completing a management report using data of the teams completed tasks
Cashier and Front-End Supervisor
SUPA IGA Nanango
01.2018 - 06.2023
- Front line customer service in a busy service environment, including checkout duties, customer assistance and general store knowledge
- Shelf restocking, including stock rotation and safe management of restocking practises in busy customer areas
- Operation of cash register and point of sale system, including cash handling, eftpos transactions and end of shift reconciliation
- Something about takimnmh high volume of calls with good phone m,anner etc
- Fulfilled sanitising and cleaning duties
- Home delivery duties including taking phone orders, delivering to customers, charging to cards over the phone and the completion of online orders before the deadline
- Basic duties in the delicatessen including food handling and operation of digital scale
- Supervisor role duties: managing the operation of register staff, handling of customer enquiries and complaints, completion of returns, receiving cheques, and charging to customer accounts
Education
Grade 12 -
Nanango State High School
Skills
- Customer service
- Responsibility
- Time management
- Reliability
- Discipline
- Fast learner
- Ability to work independently
- Willingness to take on tasks
- Positive attitude
- Enthusiasm
Accomplishments
- Completed a course in first aid
- Received QCE certificate
- Received RSA certificate
- Awarded the Burnett Business Centre ‘Business Studies Award’
- Completed certificate II Business
- Completed certificate II in Information, Digital Media, and Technology (IDMT)
- Completed certificate II Tourism
- Completed certificate II in Skills for Work and Vocational Pathways (WVP)
- Completed a course on General and Retail Workplace Health and Safety
- Completed the Brake Program
References
- Shanae Mato, Data Team Leader at Lloyds Auctions, 0412 149 917
- Cloe Jarrett, Customer Service Manager at IGA Nanango, 0458 131 888
Skillsandqualities
- High level of customer service and care.
- The ability to take responsibility for my work.
- Shown time management skills in a work environment.
- An honest, reliable, and disciplined approach to my work.
- Fast learner who requires little supervision.
- A willingness to take on all tasks.
- Positive and enthusiastic attitude.
Timeline
Data Officer and 2IC Data Team Leader
Lloyds Auctions
08.2023 - Current
Cashier and Front-End Supervisor
SUPA IGA Nanango
01.2018 - 06.2023
Grade 12 -
Nanango State High School
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