Samuel Ying
Doncaster East,VIC
Summary
Customer-focused Retail Associate with expertise in retail dynamics and customer service standards. Proven track record in delivering quality product recommendations and solutions that meet customer needs. Dedicated to executing sales and service initiatives that drive significant sales growth.
Overview
3
3
years of professional experience
Work History
Salesperson
Nick Scali Furniture
Nunawading / Preston
04.2024 - 03.2025
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Warehouse Worker
Billy Fresh
Blackburn
07.2023 - 12.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Salesperson
Outdoor Living Direct
Blackburn
09.2022 - 12.2023
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Call Center Operator
COVID 19
From Home
01.2022 - 03.2022
- Assisted customers by answering questions and responding to inquiries.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Managed customer expectations by clarifying needs, identifying options andrecommending Covid-19 vaccination sites
Salesperson
RUG Merchants
Ringwood
11.2021 - 02.2022
Education
Bachelor of Architecture -
Swinburne University of Technology
Melbourne, VICHigh School Diploma -
East Doncaster Secondary College
Doncaster East, VIC11.2020
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Sales process
- Up-selling
Languages
Cantonese
Elementary
Timeline
Salesperson
Nick Scali Furniture
04.2024 - 03.2025
Warehouse Worker
Billy Fresh
07.2023 - 12.2023
Salesperson
Outdoor Living Direct
09.2022 - 12.2023
Call Center Operator
COVID 19
01.2022 - 03.2022
Salesperson
RUG Merchants
11.2021 - 02.2022
Bachelor of Architecture -
Swinburne University of Technology
High School Diploma -
East Doncaster Secondary College