Samuela Kargbo
Brisbane ,QLD
Summary
I am a hard working and eager individual to use my personal attributes to provide an outstanding service to customers and team members. I have had many opportunities to work as a team and have learned many ways to make sure everyone's ideas and skills are portrayed in a group environment. I am keen to develop new skills and attributes to complement my past experience and expand my knowledge in this industry. I am calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment. I am great with communication and focused solutions. I come with a positive attitude and am always open to new challenges and take pride in distributing great customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
TSA Group
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Hungry Jacks Crew Memeber
Hungry Jack's
11.2021 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
Woolworths Team Memeber
Woolworths Group
01.2020 - 11.2021
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Took and processed over customer orders.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Greeted all guests upon arrival and offered immediate assistance.
Education
Certificate III - Business
TSA Business
Brisbane, QLD05.2024
High School Certificate - Business Certificate II
St James College
Spring Hill, QLD11.2021
Certificate II - Sports And Coaching
St James College
Spring Hill, QLD11.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Payment Processing
- Customer satisfaction measurement
- Call Center Operations
- Microsoft Outlook
- Follow-up skills
- Call Management
- Appointment Scheduling
- Order Processing
- Team Development
- De-Escalation Techniques
- Product and service solutions
- Store maintenance
- Account updating
- Account Management
- Service standard compliance
Timeline
Customer Service Representative
TSA Group
05.2023 - Current
Hungry Jacks Crew Memeber
Hungry Jack's
11.2021 - 07.2023
Woolworths Team Memeber
Woolworths Group
01.2020 - 11.2021
Certificate III - Business
TSA Business
High School Certificate - Business Certificate II
St James College
Certificate II - Sports And Coaching
St James College
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