Samuele Saracino
Brisbane,QLD
Summary
Versatile and dynamic professional with a proven track record at Pane Nostro, enhancing customer satisfaction and streamlining operations. Expert in yeast management and sanitation practices, coupled with exceptional leadership and communication skills. Achieved significant efficiency improvements and fostered a collaborative team environment.
"Can I say something? I'm the type of person who if you ask me a question and I don't know what the answer is I'll tell you flat out that I don't know it, but you can bet I know how to find an answer and I will find it, I will find it that answer..."
I apologize right away but I don't know how to speak English very well, and I came here to try to learn it.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bread Maker/Cashier
Pane Nostro
06.2021 - 07.2024
- Operated various types of commercial baking equipment proficiently for optimal results in bread production.
- Donated day-old bread to local food-based charities.
- Provided excellent customer service by answering inquiries about products and offering recommendations based on preferences.
- Maintained cleanliness of all equipment, surfaces, and workspaces to meet stringent health codes and ensure food safety.
- Contributed to the creation of promotional materials showcasing seasonal offerings or special deals that attracted new customers to the bakery.
- Increased bakery efficiency with streamlined production processes and clean workspace organization.
- Participated in local community events as a representative of the bakery, fostering positive relationships with potential customers through product sampling efforts.
- Reduced waste through careful portioning of ingredients and proper storage practices.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Operated cash registers and processed payments accurately.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Delivery Rider
Deliveroo
02.2020 - 02.2021
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Head Bartender
Il Chiringuito
05.2019 - 07.2020
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Head Barman
Alcatraz Milano
09.2018 - 04.2019
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared garnishes by evenly slicing and pitting fruits.
Barista Manager
Gud Citylife Milano
09.2018 - 11.2018
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Collaborated with other managers to develop best practices for store operations and employee development.
Barman
La Triennale Milano
05.2018 - 08.2018
- Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
- Boosted teamwork and collaboration with open communication among staff members during busy shifts.
- Streamlined drink preparation processes for faster service during peak hours.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Head Bartender
Caffelatte 2
09.2017 - 04.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared garnishes by evenly slicing and pitting fruits.
Barman/Drink Runner
Milord Milano
05.2017 - 09.2017
- Built relationships with vendors to manage orders and negotiate costs.
- Supported management in the planning and execution of promotional events to attract new customers.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
- Contributed to a positive workplace culture by fostering camaraderie among coworkers and offering support when needed.
- Mixed unique and interesting cocktails for customers, including bar specials.
Barista
Pis Pai Cafè
10.2011 - 03.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Promoted additional items with beverages, increasing store sales.
Education
Bachelor's Degree - Course To Open A Commercial Business
SAB Course For License Food And Beverage
CAPAC MILANO05-2021
Mixologist Course
Bartending Advanced Course
EBS Milano04-2018
Barman
Bartending Course
EBS Milano04-2017
High School Diploma -
Scuola Media A.volta
Cologno Monzese07-2009
Skills
- Catering experience
- Leadership qualities
- Yeast management
- Sanitation practices
- Food safety standards
- Allergen safety
- Customer service
- Team player
- Multitasking and organization
- Team collaboration
- Active listener
- Verbal and written communication
- Creative problem solving
- Minimize ingredient waste
- Excellent communication
- Problem-solving abilities
- Reliable and responsible
Certification
- OSHA Certified
- italy Driver's License
Languages
Italian
Native or Bilingual
English
Elementary
Spanish
Limited Working
Timeline
Bread Maker/Cashier
Pane Nostro
06.2021 - 07.2024
Delivery Rider
Deliveroo
02.2020 - 02.2021
Head Bartender
Il Chiringuito
05.2019 - 07.2020
Head Barman
Alcatraz Milano
09.2018 - 04.2019
Barista Manager
Gud Citylife Milano
09.2018 - 11.2018
Barman
La Triennale Milano
05.2018 - 08.2018
Head Bartender
Caffelatte 2
09.2017 - 04.2018
Barman/Drink Runner
Milord Milano
05.2017 - 09.2017
Barista
Pis Pai Cafè
10.2011 - 03.2017
Bachelor's Degree - Course To Open A Commercial Business
SAB Course For License Food And Beverage
Mixologist Course
Bartending Advanced Course
Barman
Bartending Course
High School Diploma -
Scuola Media A.volta
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