Microsoft Office Suite (Excel, Access, Word)
Samuele Spadea
General Labourer
Melbourne
Summary
Experienced IT Technician with a strong background in data software and SQL programming. I have also gained hands-on experience in hospitality and warehouse roles, where I developed strong customer service and organizational skills. Versatile and adaptable, I bring a wide range of technical and practical experience to any position.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
IT Technician
Agenzia Italia SPA
Conegliano, Italy
10.2019 - 11.2024
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Configured systems according to prescribed software and hardware frameworks.
- Researched and identified solutions to technical problems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Tested new software and hardware prior to deployment.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
Warehouse Worker
Trinseo LLC
02.2019 - 10.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Food and Beverage Hospitality at Events
Italia Eventi
08.2018 - 09.2018
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Remained focused, calm and professional during peak rush hours.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Maintained a clean and organized dining area for an enjoyable guest experience.
Education
High School Diploma -
Riccati - Luzzati
Treviso, Italy 04.2001 -
SQL Database Programming Course
Treviso, Italy06-2022
Data Governance And Management Course
Agenzia Italia Spa11-2024
Skills
Technical support
Loading and unloading
Material handling
Hardware installation
Application installations
Warehouse operations
Software development
Problem-solving
Software
QlickView ( Data Analysis, reporting)
SQL for database management
C Language
Python Language
Certification
Green Belt, Lean Six Sigma
Timeline
Green Belt, Lean Six Sigma
05-2024
IT Technician
Agenzia Italia SPA
10.2019 - 11.2024
Warehouse Worker
Trinseo LLC
02.2019 - 10.2019
Food and Beverage Hospitality at Events
Italia Eventi
08.2018 - 09.2018
High School Diploma -
Riccati - Luzzati
04.2001 -
SQL Database Programming Course
Data Governance And Management Course
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