Summary
Overview
Work History
Education
Skills
Personal Information
References
Interests
Timeline
Generic

SAMUEL PAUL BOYLING

Perth,WA

Summary

  • Very fit, non-smoker
  • Numeracy and literacy skills.
  • Able to liaise and relate to people at all levels.
  • Able to negotiate and achieve equitable outcomes.
  • Able to work well in many different environments and with a diverse range of people.
  • Have experience in workshop and warehouse environments and can work safely around forklifts and other machinery.
  • Lots of experience and patience in customer service.
  • Competent in many varieties of computer programs
  • Experience working in the health care sector.
  • Positive attitude and a career minded achiever.
  • Open minded, approachable and helpful.
  • Resourceful and commercially aware.
  • Passionate about safety.
  • Awarded best all round in year 10 design and technology.
  • Excellent feedback from lecturers while progressing in my Enrolled Nursing
  • Excellent feedback from employees at Swan Care whilst completing my practical placements.
  • Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Overview

13
13
years of professional experience

Work History

Kitchen Hand

Fresh Convenience Catering
Wembley , WA
06.2019 - 02.2020
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Timely deliveries of Food and Beverages to clients
  • Liaised with clients on the phone or face to face to promote the best product suited to them.
  • Collaborated with others to discuss new client opportunities.
  • Handled all delegated tasks, including delivery driving and cleaning.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.

Rental Sales Agent

Albany Truck and Car hire
Albany , WA
12.2018 - 06.2019
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Answered telephones to assist customers and resolve issues.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Updated and maintained rental agreement files and documents.
  • Prepared and submitted reports to supervisor.
  • Collected payment by processing credit card transactions.
  • Employed sales techniques to boost sales and services.
  • Explained policies and reviewed documentation to obtain signatures.
  • Prepared sales contracts, researched customer needs and promoted various additional products and services such as insurance and GPS systems.

Pool Maintenance Technician

Poolworx
Perth , WA
07.2018 - 12.2018
  • Hired as a pool service technician as well as admin assistant helping with bookings and invoicing.
  • Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
  • Instructed customers in safe pool use and in proper, economical use and maintenance of filter and vacuum.
  • Trained and supervised new pool-cleaning staff in safe and productive services that generated satisfied and loyal customers.
  • Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
  • Completed seasonal shutdown of pools, including chemical work, draining, covering and equipment storage.
  • Managed travel and service time effectively, avoided over-scheduling and committed to on-time arrival for customer service.
  • Built loyal clientele, with 90% callback when future support was required.
  • Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
  • Inspected, cleaned and maintained company vehicles, cleaning and servicing equipment and work areas.
  • Documented work performed for specific customers for accurate billing and follow-up support.
  • Maintained expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service.
  • Resolved chemical imbalance issues through implementation of troubleshooting techniques.
  • Cordially interacted with customers and displayed professional appearance as representative of company.
  • Performed off site repair work on pumps and filter equipment, typically returning machines and tools to service within the same workday.
  • Requisitioned supplies and equipment for cleaning and maintenance functions.
  • Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
  • Dismantled equipment to access, remove and replace defective parts to maintain operability.
  • Diagnosed and repaired mechanical machinery issues.

Maintenance Technician

DM Roads (main roads)
Perth , WA
02.2017 - 07.2018
  • Worked alongside government organisations to provide the upmost standard of road and road signage maintenance.
  • Operated hand and power tools to complete repairs.
  • Contributed to operational quality and efficiency via instrumental calibration, application of quality controls and implementation of maintenance functions.
  • Provided traffic management to uphold public safety during road maintenance or at vehicle accident sites.
  • Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
  • Responds to emergency cleaning requests hourly.
  • Emergency response to road debris including oil spills and accident debris.
  • Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
  • Requisitioned supplies and equipment for cleaning and maintenance functions.
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Oversaw upkeep of entire facility and notified supervisors of service repair needs.
  • Specialised in multiple computer systems, completing thorough inspections and skilled repairs.
  • Oversaw onsite safety compliance to safety regulations and OSHA standards.
  • Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
  • Placed trash, yard clippings and other types of debris in proper receptacles to keep grounds neat and manicured.
  • Collected and removed trash.
  • Monitored contract crew in council work performed.
  • Ensured that trash cans were emptied and all refuse was disposed of properly at the end of each shift.
  • Diagnosed and repaired mechanical machinery issues.
  • Identified problems during daily work inspections and addressed concerns with supervisors/management

Customer Service Representative

Budget and Avis Vehicle Rentals
Perth Airport , WA
06.2015 - 02.2017
  • (Hired as a casual in customer service/warehouse picker, working a minimum of 40 hours a week, either on am or pm shifts).
  • Dm roads.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately 40 customers each hour with vehicle related questions.
  • Assessed customer needs and up-sold products and services to maximise additional sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Addressed 20 website inquiries per day, converting most into renewal customers.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Worked with managers to develop service improvement initiatives.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Interviewed customers regarding payment issues and reported feedback to management team.
  • Educated customers on special pricing opportunities and company offerings.
  • Trained 2 new employees each fortnight in procedures and policies in order to maximise team performance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.

Construction Laborer

Blue Collar People
Perth, WA
05.2015 - 06.2015
  • Hired as labour hire traveling around Perth dealing with any labouring work needed to be done from digging holes to helping the elderly with anything they need done around their houses.
  • Gained skills in working environments such as roadside maintenance, gardening and landscaping, servicing of swimming pools, picking, sorting and packing parts, construction, maintenance, office work, fruit picking and cleaning.
  • Retrieved materials, tools and equipment from trucks and delivered to skilled workers.
  • Signaled equipment operators to help align machinery movements and smoothly transfer materials.
  • Operated overhead lifts to move heavy and bulky work materials.
  • Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Reduced wasteful spending by accurately cutting timber and structural materials according to specifications.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Measured distances using laser devices and marked locations to help prepare sites for planned operations.
  • Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
  • Organized and maintained tools and equipment to enhance work efficiency.
  • Coordinated communication between equipment operators by using two-way radios and hand signals.
  • Supported worker safety by using lock out-tag out procedures on equipment prior to service work.
  • Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
  • Signaled equipment operators to facilitate alignment, movement and adjustment of machinery, equipment and materials.
  • Erected and dismantled temporary bracing, shoring and scaffolding to support crew needs.
  • Relayed communication to equipment operators and helped attach special pieces.
  • Loaded and unloaded vehicles with supplies needed on job sites and kept accurate daily counts of all materials used.
  • Identified project problems and promptly notified foreman for assistance with remediation.
  • Collaborated with supervisors to complete large-scale demolition projects, promoting team-oriented atmosphere.
  • Attended safety training offered by employer to improve safety knowledge and identify areas requiring personal improvement.
  • Adhered to company and OSHA safety regulations on job sites to minimize falls and accidents.
  • Removed waste and trash from job sites before, during and after shift completion to keep work areas clean and organized.

Diesel Technician

Westralian Diesel Forrestfeild
Perth Airport , WA
01.2014 - 05.2015
  • Gained experience working in a Perth based workshop, on site in the metro area, on site in a mining community, living in remote towns to conduct maintenance on generators and working in extremely remote areas with limited resources and communication.
  • Removed malfunctioning parts and repaired components or installed new ones.
  • Completed repair, maintenance and quality inspections on vehicles such as trucks, busses, generators and heavy mining machinery
  • Performed warranty service and filed all paperwork.
  • Diagnosed systems by troubleshooting malfunctions and tracing problems.
  • Checked and replaced clamps, brackets, hoses and other system components.
  • Removed and disassembled defective diesel engines in automobiles, trucks, buses and construction vehicles to complete repairs.
  • Put in new vehicle systems and components.
  • Tracked findings and all actions taken in computer system.
  • Diagnosed problems with brakes, steering and transmissions using visual inspections, computer programs and specialized equipment.
  • Placed orders for parts necessary to complete vehicle repairs and installations.
  • Completed preventative maintenance on engines, transmissions, tires and other vehicle systems.
  • Operated specialty equipment, standard tools, and gauges to complete assessments and repairs.
  • Reviewed repairs with customers and advocated for vehicle safety.
  • Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
  • Evaluated all vehicle systems to assess function and uncover defects.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Apprentice Diesel Mechanic

Cummins South Pacific
Perth Airport , WA
01.2011 - 01.2014
  • Worked alongside qualified diesel technicians to learn about fixing and maintaining diesel machinery
  • Tracked findings and all actions taken in computer system.
  • Removed and disassembled defective diesel engines in automobiles, trucks, buses and construction vehicles to complete repairs.
  • Evaluated all vehicle systems to assess function and uncover defects.
  • Completed preventative maintenance on engines, transmissions, tires and other vehicle systems.
  • Placed orders for parts necessary to complete vehicle repairs and installations.
  • Operated specialty equipment, standard tools, and gauges to complete assessments and repairs.
  • Diagnosed problems with brakes, steering and transmissions using visual inspections, computer programs and specialized equipment.
  • Put in new vehicle systems and components.
  • Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
  • Reviewed repairs with customers and advocated for vehicle safety.
  • Collaborated with others to discuss new workshop opportunities.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Collaborated in development of safety procedures.
  • Utilized insite to compile data gathered from various sources.

Assistant

Mega Motors
Hamilton Hill , WA
01.2008 - 01.2011
  • Cleaned/detailed customer vehicles and vehicles to be sold
  • Assisted in sales of vehicles
  • Explained features of vehicles to promote sales
  • Restocked office and break room supplies independently to maximize team productivity.
  • Guided administrative and professional staff through computer and software problems.
  • Tracked expenses and documented records using paper booklets
  • Interacted with supervisor and various experts to address escalated issues.
  • Set up and maintained physical and electronic filing systems.

Casheir

mcdonalds
Fremantle , WA
01.2007 - 03.2007
  • Assisted customers in placing orders
  • Waited tables
  • Cleaned workspaces
  • Assisted with managing paperwork
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.

Education

Cert 4 Preparation For Nursing Studies - Health And Nursing

South Metropolitan Tafe
Murdoch WA
12.2018

diploma - Enrolled Nursing

South Metropolitan Tafe
Murdoch, WA
11.2020

Certificate 3 in Heavy Automotive Technician - Mechanical

Polytechnic West
Thornlie, WA
12.2013

Certificate 2 in Heavy Automotive Technician - Mechanical

Polytechnic West
Thornlie, WA
12.2008

Dial Before You Dig Certification - Dial Before You Dig

Main Roads
Perth WA
09.2018

Chainsaw Operations Ticket - OHS

Main Roads
Perth WA
08.2018

Traffic Management Ticket - Traffic Management

Main Roads
Perth WA
07.2018

First Aid Certification - First Aid

South Metropolitan Tafe
Murdoch WA
08.2019

Slinging And Rigging Ticket - Slinging And Rigging

Cummins
Perth WA
08.2009

Skills

  • Dedicated, assertive and totally committed
  • Innovative and creative
  • Lateral thinker
  • Flexible attitude and adaptable to change
  • Rational and realistic thinker
  • Practical hands on approach
  • Able to work under pressure and meet deadlines
  • Ability to perceive difficulty and implement appropriate measures
  • Able to use problem solving techniques to get the best for the customer and the company
  • Customer service
  • Retail merchandising
  • Hand tools and machinery
  • Cash handling knowledge
  • Kitchen sanitation expert
  • Hazardous materials handling
  • Issue handling
  • Operating hand trucks
  • Handling sensitive information
  • Safe handling procedures
  • Material handling practices
  • Handling shipments
  • Food handling and sanitation
  • Merchandise presentation standards
  • Operating hand jacks
  • Handling customer complaints
  • Experience handling personnel tasks
  • Careful handling
  • Hands-on learning
  • Kitchen equipment usage
  • Kitchen organization
  • Excellent hand-eye coordination
  • Picking merchandise

Personal Information

Date of birth: October 14th 1993

Country of birth: Australia. (Busselton W.A)

Marital status: single.

Injuries: none

Illnesses: none

previous workers compensation claims: none

Drivers license: C class and MR learners permit

References

Referees: Kalvin Gleeve: Albany truck and car hire owner and boss. Albany truck and car hire, 54 Cockburn road, Albany, W.A, 6330. 0427 418 150

Andrew Lyndon-Smith: lecturer at South Metro Tafe, Murdoch campus. 130 Murdoch Drive, Murdoch, WA, 6150. 1800 001 001.

Lee Green: Fresh Convenience Catering, 41, Grantham st, Wembley, WA. 0401 041 212

Interests

  • Mountain bike riding
  • Auto mechanical
  • Swimming
  • Walking
  • Family activities.
  • Health and nursing
  • Socializing with friends
  • Volunteering for homeless or the less fortunate

Timeline

Kitchen Hand

Fresh Convenience Catering
06.2019 - 02.2020

Rental Sales Agent

Albany Truck and Car hire
12.2018 - 06.2019

Pool Maintenance Technician

Poolworx
07.2018 - 12.2018

Maintenance Technician

DM Roads (main roads)
02.2017 - 07.2018

Customer Service Representative

Budget and Avis Vehicle Rentals
06.2015 - 02.2017

Construction Laborer

Blue Collar People
05.2015 - 06.2015

Diesel Technician

Westralian Diesel Forrestfeild
01.2014 - 05.2015

Apprentice Diesel Mechanic

Cummins South Pacific
01.2011 - 01.2014

Assistant

Mega Motors
01.2008 - 01.2011

Casheir

mcdonalds
01.2007 - 03.2007

Cert 4 Preparation For Nursing Studies - Health And Nursing

South Metropolitan Tafe

diploma - Enrolled Nursing

South Metropolitan Tafe

Certificate 3 in Heavy Automotive Technician - Mechanical

Polytechnic West

Certificate 2 in Heavy Automotive Technician - Mechanical

Polytechnic West

Dial Before You Dig Certification - Dial Before You Dig

Main Roads

Chainsaw Operations Ticket - OHS

Main Roads

Traffic Management Ticket - Traffic Management

Main Roads

First Aid Certification - First Aid

South Metropolitan Tafe

Slinging And Rigging Ticket - Slinging And Rigging

Cummins

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