Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Degree Projects
Hobbies and Interests
References
Timeline
Generic
Samundra Dhakal

Samundra Dhakal

Darwin,NT

Summary

Driven Retail Manager with more than 5 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Overview

5
5
years of professional experience

Work History

Site Manager

On The Run
09.2023 - Current
  • Joined Puma (Chevron) in 2021 as a casual Team Member, got promoted to ASM in January 2023 and to SM in September.
  • Managed the site through the change over in to a new company On The Run from Puma (Chevron).
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.

Proposal Co-Ordinator (Remote)

Khudkila
01.2023 - Current
  • Work remotely to develop and submit marketing proposals
  • Handle social media and perform social media marketing
  • Helping with digital marketing and content creation and increasing online reach
  • Create proposals and presentations and keep the record.

Store Manager

Alice Fashion
01.2022 - 01.2023
  • Manage the store and keep records
  • Stock taking, keeping a record of products and clients, and following up with customers to increase sales
  • Handle social media to increase online reach and advertise the company to increase sales
  • Cash handling, record keeping, and stock ordering.

Store Manager

Happy Gardens Chinese Restaurant
01.2019 - 01.2022
  • Performed cash handling, stock taking, customer servicing, food and health management, staff management, finance management, staff meetings, staff hiring and training, stock ordering, and many other managerial jobs.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.

Front End Developer

Nungalinya College
01.2020 - 03.2020
  • Developed a front-end module for web application (SPA) using JavaScript, HTML, SCSS, and CSS and a wizard to produce interactive language learning activities.

Education

Masters - Information Technology

Charles Darwin University
07.2025

Cert IV in Business -

Navitas Professional, Darwin
09.2022

Bachelor of Information Technology -

CDU, Darwin
12.2020

Cert III Individual Support (Disability and Ageing) -

PRIME COLEGE OF HEALTH AND MANAGEMENT
2020

Diploma of Webpage Designing -

College of Software Engineering, Nepal
2016

Skills

  • Basic Programming (C, C, Python, Java, HTML)
  • Collaborative tools (GitHub, GitLab, Trello)
  • Application server Installation and Troubleshooting
  • Access POS Software Usage
  • Intermediate Level Video Editing
  • Digital Content Creation
  • Team Management Abilities
  • Data evaluation and report generation
  • Staff Training and Management
  • Staff Hiring and Rostering
  • Leadership and Communication Skills
  • Flexibility and work ethics
  • Team Leadership
  • Site Inspection and Management
  • Problem-Solving
  • Quality Assurance

Websites

Accomplishments

  • Participated in CDU IT Code Fair.
  • Assisted in designing the Front-end and Back-end of the Lilibog Web Application for Nungalinya College as a part of an internship.

Degree Projects

  • Mobile Application Prototype Design as a part of course requirements (Human-Computer Interaction Design).
  • NT Bus Tracker" application designed as a part of the course requirement (Capstone Project).
  • Website Development Project as a part of the course requirement (Mobile Web Structures).

Hobbies and Interests

Vlogging (Video Production)

References

  • Fabien Locussol - 0421 347 543 - Area Manager - OTR, NT
  • Subodh Gajurel - 0455 308 130 - EUC Engineer - New Future IT

Timeline

Site Manager

On The Run
09.2023 - Current

Proposal Co-Ordinator (Remote)

Khudkila
01.2023 - Current

Store Manager

Alice Fashion
01.2022 - 01.2023

Front End Developer

Nungalinya College
01.2020 - 03.2020

Store Manager

Happy Gardens Chinese Restaurant
01.2019 - 01.2022

Masters - Information Technology

Charles Darwin University

Cert IV in Business -

Navitas Professional, Darwin

Bachelor of Information Technology -

CDU, Darwin

Cert III Individual Support (Disability and Ageing) -

PRIME COLEGE OF HEALTH AND MANAGEMENT

Diploma of Webpage Designing -

College of Software Engineering, Nepal

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Samundra Dhakal