Samya Elrafihi
Campbellfeild
Summary
Results-driven professional with proven leadership and management skills. Demonstrated ability to learn quickly and excel in team environments. Strong communication and customer service expertise contribute to enhanced customer satisfaction and overall success. Committed to leveraging skills to achieve company goals and foster a positive workplace culture.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
Dnata Airport Services
09.2023 - 01.2025
- Provided accurate and timely information to passengers regarding flight schedules and delays
- Maintained a professional and friendly attitude even during times of high stress and pressure
- Assisted passengers with any special needs
- Utilized check in system to accurately check in passengers
- Performed my duties in line with KPI's
Barista
Zeit & Zaatar
02.2021 - 06.2023
- Prepared quality beverages, adhering to company standards and recipes.
- Maintained cleanliness and organization of work area.
- Engaged customers with friendly service to enhance experience.
- Operated espresso machines and brewing equipment efficiently.
Pick Packer
Kitchen Warehouse
02.2022 - 08.2022
- Operated material handling equipment to efficiently move products within warehouse environment.
- Selected and packed items accurately according to order specifications, ensuring quality control standards.
- Executed daily inventory counts to monitor stock levels and assist in reordering supplies as necessary.
Education
First Aid Certificate -
MelbourneVCE - Victorian Education Certificate - undefined
Pascoe Vale Girls College
Melbourne11.2022
Skills
- Excellence in service delivery
- Leadership qualities
- Team-oriented collaboration
- Environmental adaptability
- Analytical problem-solving skills
- Strong communication abilities
- Reliability and punctuality
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Passenger Service Agent
Dnata Airport Services
09.2023 - 01.2025
Pick Packer
Kitchen Warehouse
02.2022 - 08.2022
Barista
Zeit & Zaatar
02.2021 - 06.2023
VCE - Victorian Education Certificate - undefined
Pascoe Vale Girls College
First Aid Certificate -
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