SAMYOJANA SHAHI
Hurstville,Australia
Summary
I am an IT student, currently working part-time at Telstra. I am eager to explore internship, entry-level IT support, or trainee opportunities where I can grow professionally, learn from experienced IT professionals, and contribute positively to a team.
Outside of tech, I enjoy learning new skills, exploring gadgets and apps, listening to music, casual gaming, and taking breaks with good food and even better conversations. I like staying organised (most of the time), setting goals, and slowly leveling up both personally and professionally.
Overview
5
5
years of professional experience
Work History
Retail Consultant
TELSTRA
Sydney, Australia
06.2024 - Current
- Handled customer inquiries and resolved complaints in a professional manner.
- Collaborated with team members to maintain store presentation and inventory levels.
- Participated in team meetings with other retail consultants to discuss upcoming initiatives or strategies.
- Performed administrative duties such as filing documents, tracking sales data, updating customer profiles in databases.
- Maintained cleanliness and organization of store shelves and displays.
Barista
BUNS AND BOWLS
Jannali, Australia
11.2024 - 12.2025
- Prioritized tasks effectively to ensure timely service during busy periods.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Secretary
Leo Club of Kathmandu Swoyambhu II Alpha
Kathmandu, Nepal
01.2021 - 01.2022
- Assisted in scheduling meetings and coordinating club events efficiently.
- Prepared agendas and took minutes during club meetings for documentation.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Education
BACHELOR OF INFORMATION TECHNOLOGY - CLOUD COMPUTING
Kings Own Institute
Sydney, NSW08.2027
High School Diploma -
Kathmandu Model Secondary School
Kathmandu04-2022
Skills
- Administrative & Organisational Skills
- Technical & digital Skills
- Report & Data Handeling
- Teamwork and Problem Solving
- Strong communication and Interpersonal Skills
- Time Management
Knowledge
CRM & Salesforce Console, Power BI, Tableau, Microsoft Office, Canva Design, Basic video editing & IT support
Timeline
Barista
BUNS AND BOWLS
11.2024 - 12.2025
Retail Consultant
TELSTRA
06.2024 - Current
Secretary
Leo Club of Kathmandu Swoyambhu II Alpha
01.2021 - 01.2022
BACHELOR OF INFORMATION TECHNOLOGY - CLOUD COMPUTING
Kings Own Institute
High School Diploma -
Kathmandu Model Secondary School