SANA ABAD
Cairnlea, Mel,Australia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enthusiastic about creating positive relationships with customers that drive positive business outcomes. Responsible and friendly attitude makes customer welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
12
12
years of professional experience
Work History
Customer Service Team Member
Woolworths Supermarket
08.2023 - Current
- Registers sales on point of sales terminal by scanning items, itemizing and totaling customers' purchases
- Calculate pricing, applied discount and collected payment to process transactions
- Recommend merchandise to customer based on needs and preferences
- Educate customers on products and service offerings
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Communicate with customers about products or services offering including policies, restrictions and refund policies
- Greet customers with smile, answer their questions and provide product information.
Assistant Travel Agent
Star Travel Agency
04.2021 - Current
- Make reservations for planned travel including hotels and airlines
- Follow up with clients about travel plans and make adjustments as needed
- Resolve scheduling conflicts and other issues as they come up
- Advise current and prospective clients about destination options including pros and cons of each
- Assist in developing and maintaining the reservation system, layouts and documentation to identify requirements and solution
- Ensure software is updated with latest features.
Administrator/Receptionist
Landmark Institute of Training Aus
08.2014 - 12.2016
- Overseeing office operations, managing office supplies and equipment, coordinating with building management and service providers, and ensuring a clean and organized work environment
- Answering phone calls, responding to emails, and managing correspondence
- Scheduling appointments and meetings, preparing agendas, and taking minutes
- Maintaining databases, files, and records in an organized and secure manner
- Data Entry in the system for the new admission and existing students
- Enrolments and Admission of new and continuing students
- Processing invoices, reconciling accounts, and preparing budget reports
Administrator Broker
AIG Insurance
04.2012 - 05.2013
- PCG
- Set up new quotations in Concierge and upload documentation within 24 hours of receipt
- Maintain accurate records of all transactions, including client account information, trade tickets, and other relevant documentation
- Maintain accurate and up-to-date client account information and ensure that data is properly entered into the brokerage's system
- Respond to client inquiries, resolve customer complaints, and provide support to clients and agents
- Assist with the day-to-day operations of the brokerage, including processing new account applications, handling account transfers, and providing support for the trading department
- Provide training to new employees and ensure that all employees are aware of the brokerage's policies and procedures
- Ensure that agreed service levels and KPIs are met and where possible exceeded.
Admin- Assistant
Melbourne Institute of Technology
06.2011 - 02.2012
- Maintain office operations by organizing and coordinating office procedures and ensuring the maintenance of office equipment
- Respond to emails, phone calls, and other forms of communication in a timely and professional manner
- Enter and maintain data into databases, spreadsheets, and other systems
- Enrolments and Admission of new and existing students
- Provide support to other departments and individuals, including research, filing, and other tasks as needed
- Prepare and edit documents, presentations, and reports as needed
Education
Master of Commerce - Professional Accounting
University of Ballarat
2011
Master’s - economics
University of Karachi
2009
Bachelor’s - commerce
University of Karachi
2006
Skills
- Organization and Time Management
- Effective Communication
- Attention to Detail
- Problem Solving
- Technology Proficiency (MS Office, MYOB)
- Data Management
- Adaptability
- Customer Service
- Leadership
- Multi-tasking
- Building Strong Relationships
Timeline
Customer Service Team Member
Woolworths Supermarket
08.2023 - Current
Assistant Travel Agent
Star Travel Agency
04.2021 - Current
Administrator/Receptionist
Landmark Institute of Training Aus
08.2014 - 12.2016
Administrator Broker
AIG Insurance
04.2012 - 05.2013
Admin- Assistant
Melbourne Institute of Technology
06.2011 - 02.2012
Master of Commerce - Professional Accounting
University of Ballarat
Master’s - economics
University of Karachi
Bachelor’s - commerce
University of Karachi
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