Sana Ali

Customized experiences for ultra-high-net-worth clients through personalized service delivery.

Sold high jewellery, fine watchmaking, and prestige accessories while maintaining Cartier’s elegant reputation.

Developed and managed a personal client portfolio for sustained engagement.

Facilitated seamless processes for bespoke orders and exclusive viewings from consultation to delivery.

Surpassed monthly and annual sales targets with personal sales growth exceeding 20%.

Maintained boutique presentation excellence through effective visual merchandising support.

Strengthened client relationships via assistance at VIP events and private viewings.

• Helped customers find specific products, answered questions and offered product advice.
• Accepted and completed cash, check and credit card payments.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
• Engaged in sales-oriented discussions to determine customer pain points.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Trained and mentored associates to teach daily tasks and procedures.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.

• Resolved customer complaints and adjusted policies to meet changing needs.
• Provided ongoing training to address staff needs.
• Complied with company policies, objectives and communication goals.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Treated associates with fairness and respect, providing recognition of accomplishments.
• Established and enforced clear goals to keep employees working collaboratively.

• Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
• Offered answers to passengers' questions and resolved issues that arose during flights.
• Followed safety, passenger and supply pre-flight checklists.
• Dealt with mechanical and passenger emergencies according to standards.
• Instructed passengers on safety and emergency procedures and answered any questions related to flight.
• Directed junior team members in proper duties and company regulations.
• Helped guests locate seats and stow luggage in appropriate locations.
• Followed company regulations and rules promoting safe environment for both travelers and employees.
• Answered all clients' questions and addressed concerns promptly.