Sana Awais
Truganina
Summary
Detail oriented professional with diverse experience in Customer Service , Finance and Auditing and strong background of Marketing spanning three countries.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Support Coordinator
NDIS
05.2024 - Current
- Coordinate and implement participant NDIS plans by linking them to appropriate services and supports, ensuring they meet individual goals and aspirations
- Build and maintain strong relationships with participants, families, and stakeholders to ensure a collaborative approach to care and support
- Provide detailed reporting and documentation in line with NDIS requirements, including progress reports, case notes, and funding utilization
- Advocate on behalf of participants to ensure they receive the best possible outcomes within their NDIS plans
- Stay updated on NDIS guidelines, policies, and service offerings to provide accurate and relevant advice to participants
Contracts Administrator
Programmed
06.2022 - 10.2022
- Scheduling of work orders
- Raising Purchase Orders in Financial System
- Raising Sale Invoices
- First Class Customer Service and Administration Support
- Occasionally maintained Roster system to facilitate coordination with clients
Administration
AWS Caulking Services
01.2017 - 05.2022
- Company Overview: Melbourne
- Greeting Visitors and Clients
- Answering phone calls
- Managing correspondence including Letters, Emails
- Enhance customer satisfaction and high service feedback by maintaining positive rapport with clients and customers
- Generate new invoices, pay orders, receipts and memos using Excel and QuickBooks
- Identify and resolve any anomalies in entries and reconcile as required
- Develop executive and system reports for analysis of accounts
- Create customised weekly reports for stakeholders and prepared service documents
- Handle regular payroll duties and administer trade hire for ongoing jobs
- Melbourne
Audit Assistant
Punjab Information Technology Board
03.2015 - 01.2016
- Company Overview: Pakistan
- Performed internal audits to identify the overall risk to check its compliance with the law
- Managed audit processes and assisted with the designs and implementation of audit plans
- Validated financial documents to ensure accuracy and completeness
- Developed and managed client relationships through proactive and constructive engagement
- Collected data for internal audits through interviews and financial research
- Generated timesheets to create customer invoices and paychecks
- Distributed Invoices and managed payroll queries
- Pakistan
Office Support
ASH BUTT and co
01.2013 - 06.2013
- Company Overview: London, UK
- Compiled and proofread procedural and financial documents
- Liaising with customers to schedule and follow up appointments and meetings
- Built positive rapport with customers and clients by sustaining continuous and constructive communication using email, phone and in person
- Created spreadsheets, presentations for the clients
- Overseeing clerical tasks such keeping an inventory of office supplies and document filling
- London, UK
Data Entry (Contract)
DNATA
02.2011 - 04.2011
- Managing logs, Data entry, Quality control documentation
- Food processing and managing day to day operations at Airport Catering Facility
Risk Management (Consultancy)
Roshan Packages Limited
02.2011 - 04.2011
- Coordinated with clients, conducted assessment for all units and prepared status reports
- Identified key risks of the company and developed policies to eliminate the risks
Education
Master of Business Administration - Finance and Marketing
Superior University of Management Science
01.2016
Bachelor of Business Administration - Finance
Superior University of Management Science
01.2011
Skills
- Maximo
- Navision
- Promap
- MYOB
- PeachTree accounting software
- QuickBooks
- Shiftcare
- Microsoft Office
- Google Docs
- Google spreadsheets
- Microsoft SharePoint
- Invoicing
- Auditing
- Communication Skill
- Management Skills
- Time Management
- Team Leadership
- Customer Service
- Administration
- Documentation
- Data Entry
- Management Calendar and Schedule Management
- File Organization and Record Keeping
- Proficiency in Office Software
- Problem-Solving and Decision-Making
- Attention to Detail
- Multitasking and Prioritization
- Event Planning
- Coordination
- Inventory Management
- Travel Arrangements and Itinerary Planning
- Stakeholder Engagement and Liaison
Languages
English
Urdu
Hindi
Punjabi
Extra-Curricular Activities
Member of Student council support at Superior University. Volunteered in tutoring and assistance programs.
Certification
NDIS Worker Screening Clearance
Customer Service Certification
Timeline
Support Coordinator
NDIS
05.2024 - Current
Contracts Administrator
Programmed
06.2022 - 10.2022
Administration
AWS Caulking Services
01.2017 - 05.2022
Audit Assistant
Punjab Information Technology Board
03.2015 - 01.2016
Office Support
ASH BUTT and co
01.2013 - 06.2013
Data Entry (Contract)
DNATA
02.2011 - 04.2011
Risk Management (Consultancy)
Roshan Packages Limited
02.2011 - 04.2011
Bachelor of Business Administration - Finance
Superior University of Management Science
Master of Business Administration - Finance and Marketing
Superior University of Management Science
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