Summary
Overview
Work History
Education
Skills
Languages
Reference
Accomplishments
Work Availability
Work Preference
Timeline
Generic

Sana Begum

Melbourne,VIC

Summary

Experienced retail customer service representative with over two years at Amazon.com, known for exceptional service and exceeding expectations. Skilled in addressing inquiries, resolving issues promptly, and building rapport. Meticulous attention to detail and proficiency in MS Office/Google Suite. Eager to contribute to Probe CX's vibrant team and excel in customer service. Highly motivated with strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

super market
Melbourne, VIC
07.2023 - 02.2024
  • Processed customer payments by cash, check, credit cards and gift cards accurately.
  • Assisted customers with locating items in the store and provided product information when necessary.
  • Answered customer inquiries promptly and professionally while providing exceptional customer service.
  • Adhered to safety protocols such as bagging groceries properly to prevent breakage or damage.
  • Participated in team meetings regularly to discuss new initiatives or changes within the store.

Customer Service Representative

Amazon.com
India, Telengana
10.2020 - 12.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

Masters of Information Technology And Systems - Masters

Victoria Institute of Technology
Melbourne, VIC
12.2024

Bachelor's of Information Technology - Information Technology

Deccan College Of Engineering And Technology
India
01.2019

High School Diploma -

Sri Chaitanya High School
India
01.2015

Skills

  • Professional Phone Etiquette
  • Inbound and Outbound Calling
  • Empathy
  • Customer Relationship Management
  • Technical Support
  • MS-office suits
  • Presentation Skills
  • Multilingual Ability
  • Team work
  • Excellent Verbal & Written Communication
  • Observation skills
  • Decision making
  • Customer Focused
  • Active Listener
  • Time Management
  • Multi-tasking

Languages

English
Full Professional
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Telugu
Professional

Reference

Name : Amit Kumar singh

position : Customer Service Manager

Company: Amazon.com

contact no: +919963101751

Email: Amitsing@amazon.com

Accomplishments

  • Successfully exceeded Key Performance Indicators (KPIs) consistently as a Customer Service Representative at Amazon.com, showcasing exceptional proficiency in managing and resolving customer inquiries with outstanding performance.
  • Consistently received praise from customers at Amazon.com for delivering excellent service, showing understanding, and solving problems effectively.
  • Played a key role in training new team members and providing mentorship, contributing to the development and success of the team as a whole.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeContract WorkInternship

Location Preference

RemoteHybrid

Important To Me

Career advancementFlexible work hoursPaid time offWork from home optionPersonal development programsCompany CulturePaid sick leave

Timeline

Customer Service Representative

super market
07.2023 - 02.2024

Customer Service Representative

Amazon.com
10.2020 - 12.2022

Masters of Information Technology And Systems - Masters

Victoria Institute of Technology

Bachelor's of Information Technology - Information Technology

Deccan College Of Engineering And Technology

High School Diploma -

Sri Chaitanya High School

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Sana Begum