Sana Fatima
Orange
Summary
Developed skills in providing exceptional customer support in fast-paced environment. Demonstrates expertise in communication, issue resolution, and relationship management. Looking to transition into new field leveraging these skills to drive positive outcomes and foster collaborative work environments.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
King Of The Pack
08.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Retail Team Member
Viva Energy
09.2024 - 03.2025
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Customer Sales Representative
Spar Express
08.2024 - 03.2025
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
Education
Master of Science - Chemistry
University of Engineering And Technology
Pakistan12-2021
Bachelor of Science - Chemistry
Bahauddin Zakariya University
Pakistan04-2019
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Client engagement
- Presentation skills
Languages
Hindi
Full Professional
English
Professional Working
Timeline
Retail Team Member
Viva Energy
09.2024 - 03.2025
Customer Service Executive
King Of The Pack
08.2024 - Current
Customer Sales Representative
Spar Express
08.2024 - 03.2025
Master of Science - Chemistry
University of Engineering And Technology
Bachelor of Science - Chemistry
Bahauddin Zakariya University
Similar Profiles
Bill NguyenBill Nguyen
Sales Assistant at King of the PackSales Assistant at King of the Pack
Neil GosalNeil Gosal
Store Assistant at King Of The PackStore Assistant at King Of The Pack
Yanita FransiscaYanita Fransisca
Retail Sales Assistant (Full Timer) at King of The PackRetail Sales Assistant (Full Timer) at King of The Pack