Sana Habaya
Smithfield,NSW
Summary
- Effective communication.
- Resilience.
- Commercial awareness.
- Leadership and management.
- Planning and research skills.
- Adaptability.
- Teamwork and interpersonal skills.
- Relevant work experience.
- Database management
- Accounts receivable Scheduling
- Adaptability Prioritization
- Call handling Customer service
- Time management Cash handling
- Calendar coordination Project management
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Guard Officer
Allrounds
02.2023 - 08.2023
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
- Conducted regular patrols of key areas to spot and control security concerns
Traffic Controller
AAG Insurance
04.2021 - 08.2023
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Trained new traffic controllers to properly use traffic control devices and apply best practices
- Updated signage with correct speeds and delay warnings based on daily conditions
Bartender
Collegians Rugby League Football Club
05.2023 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
Hotel Front Desk Receptionist
Sage Hotels
04.2022 - 10.2022
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collected room deposits, fees, and payments
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction
- Oversaw and organized calendar to schedule reservations and monitor cancellations
Retail Assistant
Cotton On Group
03.2021 - 08.2021
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Answered incoming calls and emails to provide product information, features and benefits
Hospitality Worker
Sneaky Burger
01.2020 - 10.2020
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Identified and resolved customer complaints concerning food or lodging
- Assisted in setting up banquet tables and chairs for seamless events
- Trained new staff members on proper customer service and hospitality policies
Education
Year 11 Equivalent -
Five Islands Secondary College
Port Kembla, NSW09.2021
Skills
- Safety and Security
- Staff Management
- Emergency Response
- Document Preparation
- Basic First Aid
- Verbal and Written Communication
- Reporting Skill
- Payment Processing
- Zoom,xero
- Teams
- Power diary
- POS Systems
- Retail Transactions Processing
- Upselling Strategies
- Occupational Health and Safety
- Credit and Cash Transactions
- Safety and Cleanliness Standards
- Hotel Accommodations
- Customer Inquiries
- Business Operations
- Social Perceptiveness
- Food and Beverage Management
- Liquor, Beer and Wine Knowledge
- Classic Cocktails
- Hospitality Service Expertise
- Software Application Testing
- Microsoft Office
arabic
good
Certification
First aid
RSA
IMP TCR
SECURITY
DRIVER LICENSE
BARISTA
arabic
flaunt in written and spoken Arabic language.
fluent in written and spoken Assyrian language.
fluent in written and spoken kurdish,turkish language.
Languages
Arabic
Full Professional
Turkish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender
Collegians Rugby League Football Club
05.2023 - 07.2023
Security Guard Officer
Allrounds
02.2023 - 08.2023
Hotel Front Desk Receptionist
Sage Hotels
04.2022 - 10.2022
Traffic Controller
AAG Insurance
04.2021 - 08.2023
Retail Assistant
Cotton On Group
03.2021 - 08.2021
Hospitality Worker
Sneaky Burger
01.2020 - 10.2020
Year 11 Equivalent -
Five Islands Secondary College
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