SANA HUSSAIN
6 Praise Street Melbourne
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
CafeX
12.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Leader Manager
Hungry Jacks
04.2015 - 11.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Education
High School Diploma -
Thomas More Collage
Salisbury, SA11-2021
Certificate III in Business And Administration - Business Administration
Thomas More Collage
Salisbury, SA01-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
- Staff training
- Product knowledge
- Paperwork processing
- Administrative support
Languages
Hindi
Full Professional
Persian
Full Professional
Urdu
Professional Working
Timeline
Customer Service Representative
CafeX
12.2023 - 02.2025
Team Leader Manager
Hungry Jacks
04.2015 - 11.2023
High School Diploma -
Thomas More Collage
Certificate III in Business And Administration - Business Administration
Thomas More Collage
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