Sana Siddiqua
Deer Park,VIC
Summary
Accomplished Customer Service Representative with a proven track record at Agora Super Shop, enhancing customer loyalty through empathetic complaint resolution and efficient handling of escalated calls. Expert in active listening and critical thinking, adept at solving problems to achieve satisfactory outcomes for all parties involved.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Agora Super Shop
Dhaka Bangladesh
06.2023 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Bengali
Native or Bilingual
Timeline
Customer Service Representative
Agora Super Shop
06.2023 - 09.2024