Sanae Gray
Jerrabomberra,NSW
Summary
A dynamic leader with a proven track record at RCI Vacation Exchange, I excel in empowering teams and surpassing targets through effective problem-solving and team motivation. Skilled in coaching and complaint resolution, I consistently enhance customer satisfaction and team performance, leveraging both hard and soft skills to achieve organizational goals.
Overview
20
20
years of professional experience
Work History
Team Leader
RCI Vacation Exchange
10.2015 - 12.2016
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Facilitated regular staff meetings to align team efforts and achieve organizational goals.
Senior Vacation Agent
RCI Vacation Exchange
10.2014 - 10.2015
- Surpassed monthly targets to drive business growth and enhance customer satisfaction.
- Aligned vacation planning strategies with company mission to enhance customer satisfaction.
- Organized training sessions for staff to enhance goal achievement.
Vacation Agent
RCI Vacation Exchange
03.2011 - 09.2014
- Facilitated vacation planning for Japanese clients, ensuring personalized and culturally sensitive travel experiences.
- Coordinated holiday destination planning through phone and email to ensure seamless travel experiences.
- Provided responsible and effective vacation alternatives to meet members' needs.
- Resolved client feedback and complaints promptly to ensure a positive travel experience.
Guest Recognition Officer
The Landmark Mandarin Oriental Hong Kong
02.2008 - 01.2009
- Welcomed and assisted arriving guests, ensuring smooth check-in and check-out procedures to enhance overall satisfaction.
- Provided translation services to Japanese guests, ensuring clear communication and a welcoming environment.
JAL Resort Sea Hawk Hotel Fukuoka
Guest Relations Officer
03.1997 - 02.2008
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed guest relations within the rooms department as the appointed Concierge.
- Coordinated car rentals, airline tickets, and various transportation services for hotel guests.
- Managed operations within the food and beverage department, ensuring seamless service and guest satisfaction.
Education
Associate's Degree - English Language And English Literature
Fukuoka Women’s’ Junior College
Fukuoka, Japan03.1993
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Documentation and reporting
- Goal setting
- Coaching
- Issue resolution
- Complaint resolution
- Call center operations
Languages
English
Professional Working
Japanese
Native or Bilingual
Timeline
Team Leader
RCI Vacation Exchange
10.2015 - 12.2016
Senior Vacation Agent
RCI Vacation Exchange
10.2014 - 10.2015
Vacation Agent
RCI Vacation Exchange
03.2011 - 09.2014
Guest Recognition Officer
The Landmark Mandarin Oriental Hong Kong
02.2008 - 01.2009
JAL Resort Sea Hawk Hotel Fukuoka
Guest Relations Officer
03.1997 - 02.2008
Associate's Degree - English Language And English Literature
Fukuoka Women’s’ Junior College
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