Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Sanah Kharif

Melbourne,Australia

Summary

I am a motivated and adaptable university student seeking opportunities to contribute to an organisation's success while expanding my knowledge and skills. Committed to continuous self-improvement and delivering exceptional customer service as a dedicated team member. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customised solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

McDonald's
08.2023 - 09.2024
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Education

Certificate III - Nursing

RMIT
07.2025

Skills

  • Strong Communication Skills
  • Problem-Solving Skills
  • Time Management
  • Dependable and reliable
  • Punctual and Reliable
  • Customer Service Skills
  • Excellent Communication Skills
  • Organisational Skills
  • Attention to Detail
  • Dispatch Communication

Languages

English
Full Professional
Urdu
Full Professional

Hobbies and Interests

  • Native speaker
  • Quick learner with a focus on continuous improvement
  • Strong multitasking and prioritisation skills
  • Excellent customer service skills
  • Effective teamwork and collaboration abilities
  • Creative thinking and problem-solving skills
  • Strong public speaking skills
  • Quality assurance and control
  • Motivation and positivity

Timeline

Customer Service Cashier

McDonald's
08.2023 - 09.2024

Certificate III - Nursing

RMIT
Sanah Kharif