Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sanam Poudel

Macquarie Fields

Summary

To work with best of my abilities and skills to benefit my organization
also to be better other in this competitive Time an influential position in
the organization. Consistently ensuring quality person-centred services
are delivered to clients with diverse needs from a team. Ability to
develop and implement programs to make decisions and live as
independently as possible. Capacity to implement individual program
plans to enable learning, independence and safe living skills that will
improve the person's quality of life. High level communication and
interpersonal skills with the ability to liaise with parents, advocates, and
guardians to foster open communication and encourage involvement in
the lives of people with disability. Provide professional and courteous
customer service, handling enquiries, problems, and escalated issues. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Support Worker

Total Support Services
06.2023 - 02.2024
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.

Deli Assistant

Hill Street Grocer
06.2023 - 02.2024
  • Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
  • Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
  • Prepared fresh, high-quality deli products for sale, contributing to increased revenue.
  • Collaborated with team members to ensure smooth operation of the deli department.

Support Worker

ACARE SYDNEY DISABILITY SERVICE
BUSBY, NSW
2024.02 - Current
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.

Cleaning Crew Member

General And Window Cleaning Pty Ltd
03.2020 - 02.2023
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Maintained floor cleaning and waxing equipment.
  • Supervised supplies in inventory and submitted reorder requests.

Cleaning Crew Member

ICS Service Solutions
06.2019 - 10.2020
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Maintained floor cleaning and waxing equipment.
  • Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.

Education

High School Diploma -

Australian National Training
Sydney, NSW
01.2023

Skills

  • First Aid Certification
  • Manual Handling Certificates
  • CPR
  • Support Clients with medication Certificate
  • All NDIS module certificates
  • Deliver Exceptional Care

Certification

Santosh Paudel (Supervisor ICS Service Solution) 0425664452

Aman Gill (Deli Manager Hill Street Grocers)

0478075194

Prakash Upreti, Program Manager, 0458484920 Mosaic Support Service, Tas

Effort 0477085279 Support Worker, Total Support Services , Tas



Timeline

Support Worker

ACARE SYDNEY DISABILITY SERVICE
2024.02 - Current

Support Worker

Total Support Services
06.2023 - 02.2024

Deli Assistant

Hill Street Grocer
06.2023 - 02.2024

Cleaning Crew Member

General And Window Cleaning Pty Ltd
03.2020 - 02.2023

Cleaning Crew Member

ICS Service Solutions
06.2019 - 10.2020

High School Diploma -

Australian National Training
Sanam Poudel