Sanchika Kulshrestha
Hurstville,New South Wales
Summary
Knowledgeable Payroll Officer adept at overseeing payroll, documentation and reporting functions. Managed payroll activities for 300+ employees in fast-paced environment and consistently completed payroll runs without delays. High-level technical skills and attention to detail leading to optimum outcomes. Also, trained in processing NewZeland payroll.
Overview
18
18
years of professional experience
Work History
Payroll-officer
WPP
2022.06 - Current
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Reviewed time records for 300+ employees to verify accuracy of information.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
- Maintained confidentiality by securely storing sensitive employee information according to established data protection protocols.
- Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Client Payroll Coordinator
SmartSalary
2018.08 - 2022.06
- Processed pay files in line with salary packaging rules.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Managed payroll data entry and processing for external stakeholders to comply with predetermined company guidelines
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coached employees through day-to-day work and complex problems.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Communicating with employers related to queries regarding FBT and salary packaging.
Novated Lease Coordinator
SmartSalary
2016.01 - 2018.08
- Processed credit applications within compressed time frames.
- Processed product cancellations and refunds for the customers within SLA.
- Assisted TL and TC with projects, quality checks, training, customer disputes and complex claim resolutions.
- Performed quality checks on various processes within Administration team.
Manager
AXIS BANK Ltd.-INDIA
2010.05 - 2012.09
- Responsible for handling a team of four Assistant Managers and leading them towards
- Handling complete branch banking operations with key focus on bottom line profitability by ensuring optimum utilization of available resources.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Responsible for handling banking operations for saving, current and fixed deposit account.
Deputy Manager
HDFC Bank India
2007.11 - 2009.04
- Responsible for handling queries related to saving and current bank accounts, customer.
- Responsible for authorizing complete teller transactions for the branch.
- Investigating and resolving over and under amounts for all the transactions.
- Initiating contact with potential customers for developing leads, direct sales & cross selling insurance / banking/ financial products.
Officer
ICICI Bank Ltd. India
2006.03 - 2007.11
- Responsible for handling Retail Banking operations including teller activity. Dealing in ICICI products to all types of customers including traders, manufacturers and exporters.
- Interfacing with the clients for suggesting the most viable services & product range and cultivating relations with them for securing repeat business.
- Handling all customer queries regarding various banking product and ensuring customer satisfaction.
Education
MBA - Finance And Marketing
Rajasthan University
India06.2004
Bachelor of Science - Mathematics
Rajasthan University
India06.2002
No Degree - Higher Diploma in Software Engineering
APTECH
India06.2001
Skills
- Payroll Processing
- ADP
- Reporting abilities
- Year-end Procedures
- Payroll Management
- Teamwork and Collaboration
- Payroll Reconciliation
- Problem-solving abilities
- Excellent Communication
- Attention to Detail
- Excel proficiency
- Analytical Thinking
Timeline
Payroll-officer
WPP
2022.06 - Current
Client Payroll Coordinator
SmartSalary
2018.08 - 2022.06
Novated Lease Coordinator
SmartSalary
2016.01 - 2018.08
Manager
AXIS BANK Ltd.-INDIA
2010.05 - 2012.09
Deputy Manager
HDFC Bank India
2007.11 - 2009.04
Officer
ICICI Bank Ltd. India
2006.03 - 2007.11
MBA - Finance And Marketing
Rajasthan University
Bachelor of Science - Mathematics
Rajasthan University
No Degree - Higher Diploma in Software Engineering
APTECH
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