Summary
Overview
Work History
Education
Skills
Websites
Awards
Certification
Timeline
Generic

Sanchit Sukhija

Melbourne,VIC

Summary

Dynamic Process Analyst with 6+ years of experience driving business system improvements for companies like NAB, British Telecom, and Chandler Macleod, saving up to 500+ hours of manual effort per month. Led stakeholder management, requirement gathering, process mapping, documentation, and user story writing for over 6 key projects, consistently speeding up project turnaround times by 10-20%. Developed over 50 personalised dashboards (SQL, Excel, Power BI, Tableau) to enhance communication between technical and non-technical teams and management decision-making.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Chandler Macleod Group
Melbourne, VIC
05.2024 - Current
  • Administering candidate records e.g. PAYG and Contractor BTS deductions etc. to enable accurate payroll processing and reporting.
  • Utilising FT360, RosTA, Kizuna and all CMG system efficiently and proficiently, to facilitate quick resolution to payroll queries.
  • Assisting with internal/external audits as required and supporting EMS Admin Team with processing of Separation Certificates.
  • Accelerating communication between technical teams and business stakeholders, allowing 95% of payroll-related issues to be resolved within the timeframe.
  • Designing/Updating SOPs for the team and delivering quality standards for the business.
  • Improving employee satisfaction with timely and accurate payroll processing, addressing inquiries and resolving issues promptly.
  • Facilitating cross-departmental collaboration to address payroll-related issues, fostering team-oriented approach to problem-solving and process improvement.

Payroll Officer

Meinhardt Australia & New Zealand
Melbourne
03.2023 - 04.2024
  • Managed end-to-end processing of fortnightly and monthly payrolls for a diverse workforce within strict deadlines.
  • Streamlined and automated payroll processes in cross functional teams; boosted efficiency by 50%.
  • Examining payroll data to spot patterns and irregularities and building over 50 personalized dashboards and reports via Power BI and Excel that enhanced decision-making.
  • Increasing payroll system user proficiency and adoption rate by training more than 120 end users.
  • Creating robust Tableau reports to accelerate communication between technical teams and business stakeholders, allowing an estimated 95% of payroll issues to be resolved within timeframe.
  • Facilitating daily meetings, sprint planning sessions, and sprint reviews to maintain alignment with business priorities and timely payroll cycle delivery.

Reporting Analyst

Proclaim Management Solutions
Melbourne
05.2022 - 03.2023
  • Extracting data from insurance claims to analyse patterns and abnormalities, producing actionable insights; resulted in installation of fraud detection tools and estimated 30% reduction in fraud claims.
  • Managing backlogs, monitoring progress, and assigning priority to user stories/tasks using Agile technologies (Jira, Trello); resulted in improved scheduling and estimated 15% productivity boost.
  • Assisting and supporting more than 100 end users with the new claims management system, leading to an estimated 25% percent improvement in user satisfaction and competency.
  • Creating and carrying out extensive test strategies (more than 500 test cases), which ensured regulatory compliance and led to an approximate 90% decrease in post-implementation issues.
  • Collaborating with stakeholders to plan User Acceptance Testing (UAT), attaining a ~95% user acceptance rate, and ensuring a smooth transfer to the new system implemented in the company.
  • Creating dynamic Power BI dashboards that depict KPIs, including customer satisfaction scores, policy renewal rates, and claim settlement ratios; facilitated informed stakeholders decision-making.
  • Utilizing VLOOKUPs, pivot tables, macros, and other complex Excel data analysis tools to find patterns and trends in insurance claims data; led to detection of $100,000+ of fraudulent claims.
  • Creating and managing documentation to assist with system deployments and training programs, such as Business Requirements Documents, user stories, process flows, and training materials.

Business Support Officer

National Australia Bank (NAB)
Melbourne
06.2021 - 05.2022
  • Creating and managing complex Excel spreadsheets boosting data accuracy/efficiency by an estimated 15%, improving financial analysis, transaction monitoring, and management reporting.
  • Identifying process enhancements and implementing continuous improvement programs through retrospectives; led to an approximate 20% decrease in errors and a 45% increase in efficiency.
  • Providing prompt and perceptive analysis to assist in strategic decision-making by fulfilling requests for reporting and ad hoc data analysis from both internal and external stakeholders.
  • Incorporating Agile approaches (Scrum, Kanban) to improve teamwork and expedite processes.
  • Consulted with team of 20+ to ensure project goals are aligned and completed within on frame.
  • Performing quality checks on security documents supporting business lending facilities (>$200K).
  • Assuring accuracy and policy adherence by using NAB universal portal for banking operations, including account management, transaction processing, and regulatory compliance tasks.
  • Remediating customer onboarding and conducting periodic KYC reviews for C&IB customers to ensure compliance with NAB's Anti-Money Laundering Counter-Terrorism Financing obligations.

Senior Process Associate

British Telecom (BT)
Gurgaon, India
08.2016 - 10.2018
  • Managing number portability projects, overseeing Telecom testing through SI (Single Interface).
  • Created and managed dashboards (Tableau, Power BI) offering live KPI insights to management.
  • Working together with cross-functional teams to identify needs, create solutions, and rank features according to user feedback and market demand, which led to a rise in customer satisfaction.
  • Worked with ASG team as SME to assist in automation of portal orders; sped up process by 5%.
  • Facilitating prerequisites improving the connection between business goals and IT solutions by organizing workshops and meetings with stakeholders to identify and rank business needs.
  • Encouraging stakeholders to comprehend and embrace new procedures and technologies through the facilitation of workshops and training sessions, significantly expanding user competency.
  • Conducting audits on both portal and manual orders, ensuring the effectiveness of the entire process, designing/updating SOPs, and preparing daily MOMs disseminated across teams.
  • Implementing Lean Six Sigma methodologies to reduce production errors and led systematic retrospectives to implement process improvements; assisted in team productivity boost of 20%.

Senior Process Associate

Concentrix (IBM Daksh)
Gurgaon, India
08.2014 - 07.2016
  • Offering assistance in preparation of regular and customized reports for management review, as well as insights into KPIs like market share, revenue growth, churn rates, and client acquisition.
  • Gathering reporting needs and converting them into useful insights and visualizations in cooperation with stakeholders and senior business analysts.
  • Ensuring project alignment with stakeholder demands through the facilitation of over 15 stakeholder meetings, requirement elicitation, feedback gathering, and issue resolution.
  • Creating and updating more than 20 business requirement documents and functional requirement documents to make sure the specifications are accurate and clear for the development teams.
  • Enhancing user competence and adoption by conducting training sessions for over 15 end users on the utilization and interpretation of Power BI reports.

Education

Master of Business Information Systems -

La Trobe University
07.2020

Master of Business Administration -

Bharati Vidyapeeth University
07.2014

Skills

  • Data Analysis
  • Data Visualization
  • Process Modelling
  • Requirements Gathering
  • Project Management
  • Stakeholder Management
  • System Analysis
  • Prototyping
  • Wireframes
  • UAT
  • Lean Six Sigma
  • CRM

Awards

  • Certified Business Analysis Professional (CBAP) Certification
  • NAB Appreciate (Reach), National Australia Bank (NAB), Australia
  • Special Mentions Award (SMA), Deloitte, Australia
  • Green Belt Certification/Lean Six Sigma, British Telecom, India

Certification

  • Green Belt Certification/Lean Six Sigma, British Telecom, India
  • Special Mentions Award (SMA), Deloitte, Australia
  • NAB Appreciate (Reach), National Australia Bank (NAB), Australia

Timeline

Customer Service Officer

Chandler Macleod Group
05.2024 - Current

Payroll Officer

Meinhardt Australia & New Zealand
03.2023 - 04.2024

Reporting Analyst

Proclaim Management Solutions
05.2022 - 03.2023

Business Support Officer

National Australia Bank (NAB)
06.2021 - 05.2022

Senior Process Associate

British Telecom (BT)
08.2016 - 10.2018

Senior Process Associate

Concentrix (IBM Daksh)
08.2014 - 07.2016

Master of Business Administration -

Bharati Vidyapeeth University
  • Green Belt Certification/Lean Six Sigma, British Telecom, India
  • Special Mentions Award (SMA), Deloitte, Australia
  • NAB Appreciate (Reach), National Australia Bank (NAB), Australia

Master of Business Information Systems -

La Trobe University
Sanchit Sukhija