Dynamic Process Analyst with 6+ years of experience driving business system improvements for companies like NAB, British Telecom, and Chandler Macleod, saving up to 500+ hours of manual effort per month. Led stakeholder management, requirement gathering, process mapping, documentation, and user story writing for over 6 key projects, consistently speeding up project turnaround times by 10-20%. Developed over 50 personalised dashboards (SQL, Excel, Power BI, Tableau) to enhance communication between technical and non-technical teams and management decision-making.