Sanchit Sukhija
Melbourne,VIC
Summary
Dynamic Process Analyst with 8+ years of experience in driving business system improvements for top companies like NAB, British Telecom, and Chandler Macleod. Saved up to 500+ hours of manual effort per month by implementing efficient processes. Led stakeholder management, requirement gathering, process mapping, documentation, and user story writing for 6 key projects, consistently speeding up project turnaround times by 10-20%.
Overview
11
11
years of professional experience
1
1
Certification
Work History
RCTI Officer
Chandler Macleod Group
05.2024 - Current
- Reconciling tax invoices for different clients (AGL, FMG, Coca-Cola), assisting with the timesheet submissions and revisions in the client systems.
- Interpreting the remittance advice to assist the Account Receivable team with the allocation of funds received from the clients on a daily and weekly basis.
- Creating and sending manual tax invoices to the clients as and when required, and fostering strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Facilitating cross-departmental collaboration to address payroll related issues, fostering team-oriented approach to problem-solving and process improvement.
- Maintaining candidate records e.g. PAYG and Contractor BTS deductions etc. to enable accurate payroll processing and reporting.
- Utilising FT360, RosTA, Bullhorn and all CMG system efficiently, to facilitate quick resolution for payroll queries.
- Designing/Updating SOPs for the team and delivering quality standards for the business.
- Providing reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supervising precise and prompt processing of weekly payroll, addressing inquiries as well as resolving issues promptly resulting in improving employee satisfaction.
Payroll Analyst
Meinhardt Australia & New Zealand
03.2023 - 05.2024
- Managing end-to-end processing of fortnightly and monthly payroll for a diverse workforce within strict deadlines using ADP and BST.
- Increasing payroll system user proficiency and adoption rate by training more than 120 end users.
- Streamlining and automating payroll processes in cross functional teams, boosting efficiency by 50%.
- Examining payroll data to spot patterns and irregularities and building over 50 personalized dashboards and reports via Power BI and Excel for enhanced decision-making.
- Facilitating daily meetings, sprint planning sessions, and sprint reviews to maintain alignment with business priorities and timely payroll cycle delivery.
Reporting Analyst
Proclaim Management Solutions
05.2022 - 03.2023
- Extracting data from insurance claims to analyse patterns and abnormalities, producing actionable insights; resulted in installation of fraud detection tools and estimated 30% reduction in fraud claims.
- Managing backlogs, monitoring progress, and assigning priority to user stories/tasks using Agile technologies (Jira, Trello), resulting in improved scheduling and estimated 15% productivity boost.
- Assisting and supporting more than 100 end users with the new claims management system, leading to an estimated 25% percent improvement in user satisfaction and competency.
- Creating and carrying out extensive test strategies (more than 500 test cases), which ensured regulatory compliance and led to an approximate 90% decrease in post-implementation issues.
- Collaborating with stakeholders to plan User Acceptance Testing (UAT), attaining 95% user acceptance rate, and ensuring a smooth transfer to the new system implemented in the company.
- Creating dynamic Power BI dashboards that depict KPIs, including customer satisfaction scores, policy renewal rates, and claim settlement ratios.
- Utilizing VLOOKUPs, pivot tables, macros, and other complex Excel data analysis tools to find patterns and trends in insurance claims data, leading to detection of $100,000+ of fraudulent claims.
- Creating and managing documentation to assist with system deployments and training programs, such as Business Requirements Documents, user stories, process flows, and training materials.
Business Support Officer
NAB (National Australia Bank)
06.2021 - 05.2022
- Creating and managing complex Excel spreadsheets boosting data accuracy/efficiency by an estimated 15%, improving financial analysis, transaction monitoring, and management reporting.
- Identifying process enhancements and implementing continuous improvement programs through retrospectives, leading to an approximate 20% decrease in errors and a 45% increase in efficiency.
- Providing prompt and perceptive analysis to assist in strategic decision-making by fulfilling requests for reporting and ad hoc data analysis from both internal and external stakeholders.
- Performing quality checks on security documents supporting business lending facilities (>$200K).
- Assuring accuracy and policy adherence by using NAB universal portal for banking operations, including account management, transaction processing, and regulatory compliance tasks.
- Remediating customer onboarding and conducting periodic KYC reviews for C&IB customers to ensure compliance with NAB's Anti-Money Laundering Counter-Terrorism Financing obligations.
Senior Analyst
British Telecom
08.2016 - 10.2018
- Managing number portability projects, overseeing Telecom testing through SI (Single Interface).
- Creating and managing dashboards (Tableau, Power BI) offering live KPI insights to management.
- Working together with cross-functional teams to identify needs, create solutions, and rank features according to user feedback and market demand, leading to a rise in customer satisfaction.
- Working with ASG team as SME to assist in automation of portal orders, speeding up process by 5%.
- Facilitating prerequisites improving the connection between business goals and IT solutions by organizing workshops and meetings with stakeholders to identify and rank business needs.
- Encouraging stakeholders to comprehend and embrace new procedures and technologies through the facilitation of workshops and training sessions, significantly expanding user competency.
- Conducting audits on both portal and manual orders, ensuring the effectiveness of the entire process, designing/updating SOPs, and preparing daily MOMs disseminated across teams.
- Implementing Lean Six Sigma methodologies to reduce production errors and leading systematic retrospectives to implement process improvements, assisting in team productivity boost of 20%.
Senior Analyst
Concentrix (IBM Daksh)
08.2014 - 08.2016
- Offering assistance in preparation of regular and customized reports for management review, as well as insights into KPIs like market share, revenue growth, churn rates, and client acquisition.
- Gathering reporting needs and converting them into useful insights and visualizations in cooperation with stakeholders and senior business analysts.
- Ensuring project alignment with stakeholder demands through the facilitation of over 15 stakeholder meetings, requirement elicitation,feedback gathering, and issue resolution.
- Creating and updating more than 20 business requirement documents and functional requirement documents to make sure the specifications are accurate and clear for the development teams.
- Enhancing user competence and adoption by conducting training sessions for over 15 end users on the utilization and interpretation of Power BI reports.
Education
Master of Business Information Systems -
La Trobe University
Melbourne, VIC07-2020
MBA - Business Administration
Bharati Vidyapeeth University
Pune, India07-2014
BBA - Business Administration
Birla Institute of Technology
Noida, India07-2012
Skills
- Data Analysis & Visualization
- Advanced MS Excel and MS Tools
- SAP
- Process Modelling
- Project Management
- Stakeholder Management
- System Analysis
- Prototyping & Wireframes
- UAT
- Lean Six Sigma
Accomplishments
- NAB Appreciate (Reach), National Australia Bank (NAB), Australia.
- R&R (Rewards and Recognition) – British Telecom, India
Star performance/consistent performer during: November 2016, July 2017, August 2017, September 2017, and July 2018. - Received appreciation letter/consistent high performer for the year 2017 from the MD (Managing Director).
- Awarded with maximum appreciations from Team/Operational Manager and departments.
Certification
- Green Belt Certification/Lean Six Sigma, British Telecom, India
- Special Mentions Award (SMA), Deloitte, Australia
Timeline
RCTI Officer
Chandler Macleod Group
05.2024 - Current
Payroll Analyst
Meinhardt Australia & New Zealand
03.2023 - 05.2024
Reporting Analyst
Proclaim Management Solutions
05.2022 - 03.2023
Business Support Officer
NAB (National Australia Bank)
06.2021 - 05.2022
Senior Analyst
British Telecom
08.2016 - 10.2018
Senior Analyst
Concentrix (IBM Daksh)
08.2014 - 08.2016
Master of Business Information Systems -
La Trobe University
MBA - Business Administration
Bharati Vidyapeeth University
BBA - Business Administration
Birla Institute of Technology