Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sanchna Humcha Prasanna

Melbourne

Summary

I am a current student studying a double degree in Social Work Honours and Social Sciences Psychology at the Royal Melbourne Institute of Technology and am looking for related experience. I am willing to listen and contribute in real-world environment to help find practical, actionable solutions for current needs, as well as show great determination to complete my task efficiently and ensure the clients needs are met. Due to my part time job at a medical centre, I have great experience at dealing with client needs, making sure that their satisfaction is a top priority, as well as taking into account the vulnerability of an individual's lifestyle and working around it so that their needs are met. I am very enthusiastic about providing care and looking after people, as well as listening attentively to what they have to say, which I think is my best asset that I can provide. I am also able to work cooperatively in a team, and would ensure both the staff and patients are being treated with utmost respect and understanding.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

Union Medical Centre
08.2022 - Current
  • I have greeted visitors in a friendly and approachable manner and have provided them with assistance
  • I have answered incoming calls, taken messages, and transferred calls to appropriate departments or personnel.
  • I know how to schedule appointments for clients.
  • I have made sure to maintain a neat reception area by organizing materials and tidying up furniture.
  • I have the skills in verifying visitors' identification cards before allowing access to the building.
  • I have the foundational knowledge to accurately and promptly enter data into various computer system.
  • I have maintained the flow of cash and cards, have maintained the banking and batching of the clinic's financial matters, and have sent the required receipts to Medicare.
  • I have processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • I have managed incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • I have skills that require administering support to staff members, such as typing out relevant letters and filling out documentation
  • I have answered and directed incoming calls using multi-line telephone system.
  • I have managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Processed patient inquiries and resolved issues promptly, improving patient satisfaction levels.
  • Trained new reception staff on procedures and best practices to ensure consistency in service delivery.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • I have billed patients according to the respective billing numbers for Medicare accurately and have taken the respective payments when necessary for any extra charges incurred or if they were a private patient.
  • Routed incoming mail and messages to relevant personnel without delay.

Team Member

Hungry Jack's
02.2021 - 06.2021
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Collaborated with team members to streamline processes, enhancing overall efficiency and workflow.
  • Maintained cleanliness and organization of workstations, adhering to health and safety standards.
  • Engaged with customers to understand needs, providing tailored recommendations for products or services.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Assisted customers in selecting food items best suited to needs.


Education

Bachelor of Arts - Bachelor Of Social Work Honours / Social Psych

Royal Melbourne Institute Of Technology
Melbourne, VIC
07-2028

Skills

  • Office Management
  • Bookkeeping
  • File Management
  • Administrative Support
  • Scheduling
  • Verbal and written communication
  • Multitasking and prioritization
  • Positive and professional
  • Mail handling
  • Correspondence Management
  • Multi-line telephone skills
  • Customer/Client relations
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • Schedule management
  • Typing speed
  • Service-oriented mindset
  • Office management
  • Tech-Savvy
  • Correspondence management
  • Phone etiquette
  • Aware of how to use Microsoft Office
  • Billing and invoicing
  • Documentation
  • Basic math

Certification

  • Certificate in customer service
  • Certificate in Triage in the clinical setting
  • Working with children's check

Timeline

Receptionist

Union Medical Centre
08.2022 - Current

Team Member

Hungry Jack's
02.2021 - 06.2021

Bachelor of Arts - Bachelor Of Social Work Honours / Social Psych

Royal Melbourne Institute Of Technology

Similar Profiles

CREATE PROFILE
Sanchna Humcha Prasanna