Sancia INgrid De Mesa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative with active listening and analytical problem-solving skills. Enhances customer experiences by displaying service-oriented behaviours and understanding customer desires.
Overview
3
3
years of professional experience
Work History
Children's Party Host
Lollipops Playland & Cafe
04.2021 - 07.2021
- Supervised children's activities, maintaining happiness, safety and well-being.
- Served food and drinks to guests, meeting hygiene and safety standards.
- Decorated and set tables in accordance with party themes and age groups.
- Organized various themed parties, with coordinated decorations, menus and activities.
Service Supervisor
Coles Supermarket
10.2021 - Current
- Monitored team's performance and gave feedback when necessary.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted with training and development of team members.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
VCE -
Cranbourne Secondary College
Cranbourne, VIC10.2022
High School -
Noble Park Secondary College
Noble Park, VIC12.2020
Bachelor of Psychological Science - Psychology
Deakin University
02.2024 - Current
Skills
- Customer Service
- POS System Operation
- Team Work
- Team Contribution
- Customer Assistance
- Basic Mathematics
- Problem-Solving
Timeline
Bachelor of Psychological Science - Psychology
Deakin University
02.2024 - Current
Service Supervisor
Coles Supermarket
10.2021 - Current
Children's Party Host
Lollipops Playland & Cafe
04.2021 - 07.2021
VCE -
Cranbourne Secondary College
High School -
Noble Park Secondary College
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