Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ISS Facility Services
05.2020 - Current
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Supervisor of Operations
ISS Facility Services
05.2020 - Current
Identified and resolved unauthorized, unsafe, or ineffective practices.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Devised processes to boost long-term business success and increase profit levels.
Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
Supervised operations staff and kept employees compliant with company policies and procedures.
Analyzed and reported on key performance metrics to senior management.
Customer Service Representative
DNA Recruitment Solutions
03.2018 - 03.2019
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Masters in Information And Technology - Systems Engineering
Victoria Institute Of Technology
Melbourne, VIC
Skills
Stocking and Replenishing
Report Preparation
Report Creation
Retail Sales Customer Service
Problem-Solving Ability
Customer Relations
Languages
Telugu
Hindi
English
Timeline
Customer Service Representative
ISS Facility Services
05.2020 - Current
Supervisor of Operations
ISS Facility Services
05.2020 - Current
Customer Service Representative
DNA Recruitment Solutions
03.2018 - 03.2019
Masters in Information And Technology - Systems Engineering
Service Coordinator (Metro Trains) at ISS Facility Services and Spotless ServicesService Coordinator (Metro Trains) at ISS Facility Services and Spotless Services