Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandeep Bassanolla

Melbourne,Vic

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

ISS Facility Services
05.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Supervisor of Operations

ISS Facility Services
05.2020 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.

Customer Service Representative

DNA Recruitment Solutions
03.2018 - 03.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Masters in Information And Technology - Systems Engineering

Victoria Institute Of Technology
Melbourne, VIC

Skills

  • Stocking and Replenishing
  • Report Preparation
  • Report Creation
  • Retail Sales Customer Service
  • Problem-Solving Ability
  • Customer Relations

Languages

Telugu
Hindi
English

Timeline

Customer Service Representative

ISS Facility Services
05.2020 - Current

Supervisor of Operations

ISS Facility Services
05.2020 - Current

Customer Service Representative

DNA Recruitment Solutions
03.2018 - 03.2019

Masters in Information And Technology - Systems Engineering

Victoria Institute Of Technology
Sandeep Bassanolla