Sandeep Bassanolla
Melbourne,Vic
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ISS Facility Services
05.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Supervisor of Operations
ISS Facility Services
05.2020 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
Customer Service Representative
DNA Recruitment Solutions
03.2018 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Masters in Information And Technology - Systems Engineering
Victoria Institute Of Technology
Melbourne, VICSkills
- Stocking and Replenishing
- Report Preparation
- Report Creation
- Retail Sales Customer Service
- Problem-Solving Ability
- Customer Relations
Languages
Telugu
Hindi
English
Timeline
Customer Service Representative
ISS Facility Services
05.2020 - Current
Supervisor of Operations
ISS Facility Services
05.2020 - Current
Customer Service Representative
DNA Recruitment Solutions
03.2018 - 03.2019
Masters in Information And Technology - Systems Engineering
Victoria Institute Of Technology